Residence Worker / Residential Aide

Residential AideThursday-Monday 4pm-12amHourly Rate: $20.37Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Residential Aide supports this mission by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. The Residential Aide role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations. Welcome new residents and provide orientation to shelter policies, services, and daily routines Assist with client check-ins, discharges, and documentation using DHS CARES system Monitor resident safety and behavior through regular rounds and informal engagementEnforce facility rules while maintaining a respectful and supportive environmentRespond to incidents and complete timely, accurate reportsSupport residents in accessing services by making referrals and coordinating with case managersMaintain cleanliness and security of resident rooms, including tagging and storing personal belongings when neededCommunicate facility maintenance needs to supervisors and ensure common areas are orderlyBuild rapport with residents and offer guidance during daily interactions Uphold confidentiality and follow all agency and DHS protocolsHigh School Diploma or High School Equivalency Diploma (GED) requiredMinimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needsFamiliarity with shelter operations or supportive housing environments preferredBasic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgroundsAbility to remain calm and professional in high-pressure or crisis situationsCommitment to trauma-informed care, confidentiality, and ethical standards in client interactionsWillingness to obtain CPR certification and/or Food Protection Certificate during employmentAdditional InformationThis is a full-time non-exempt role with an hourly rate of $20.37 (annualized at 35 hours a week to $37,080) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement. This role is located at Midtown East Manhattan and has a schedule of Thursday-Monday 4pm-12am.For payroll and systems purposes, this role is titled “Residence Worker”.#li-onsite

Created: 2025-10-08