Sr. Manager Client Services

Senior Manager Client ServicesThe Sr. Manager Client Services is responsible for leading the execution of large-scale programs and projects, with a focus on driving client satisfaction and business growth. This role ensures effective day-to-day management for both internal and external clients while strengthening key client and retailer relationships. In addition to overseeing program management, research, status reporting, and budget tracking, the Sr. Manager is accountable for the creation and strategic implementation of initiatives that drive participation in Experiential services, ensuring alignment with broader business objectives.Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!What we offer:Full-Time Benefits (Medical, Dental, Vision, Life)401(k) with company matchTraining and Career DevelopmentGenerous Paid Time-OffResponsibilities:• Develop short-term strategic plans to exceed client goals and deliver on company priorities• Provide support for internal or external clients with day-to-day program management, proposal development, research projects, status reports, meeting recaps, and budget tracking• Develop effective client and retailer relations to facilitate communication and execution with internal departments to ensure that deliverables are successfully achievedEvent/Program Management, to potentially include, program timeline development and management, cost management, pre- and post-promotional analysis, and reporting based on outlined SOPs and best practices• Train, coach, and supervise direct report(s)• Sets goals and operational objectives to achieve operational results. Delegate tasks as appropriate for direct reportsQualifications:Bachelor's Degree or equivalent experience is required3-5 years of experience in Consumer products, brand, or agency, salesExperience in event execution and/or sales preferredPossess negotiation, project management and research, analysis, and presentation skills; Good Sales presentation and development skillsCreative thinker and self-starter who can effectively handle multiple tasks and projects simultaneouslyExcellent written and verbal communication skillsJob Will Remain Open Until FilledThe Companyis one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryThe Sr. Manager Client Services is responsible for leading the execution of large-scale programs and projects, with a focus on driving client satisfaction and business growth. This role ensures effective day-to-day management for both internal and external clients while strengthening key client and retailer relationships. In addition to overseeing program management, research, status reporting, and budget tracking, the Sr. Manager is accountable for the creation and strategic implementation of initiatives that drive participation in Experiential services, ensuring alignment with broader business objectives.Essential Job Duties and Responsibilities• Develop short-term strategic plans to exceed client goals and deliver on company priorities• Provide support for internal or external clients with day-to-day program management, proposal development, research projects, status reports, meeting recaps, and budget tracking• Develop effective client and retailer relations to facilitate communication and execution with internal departments to ensure that deliverables are successfully achievedEvent/Program Management, to potentially include, program timeline development and management, cost management, pre- and post-promotional analysis, and reporting based on outlined SOPs and best practices• Train, coach, and supervise direct report(s)• Sets goals and operational objectives to achieve operational results. Delegate tasks as appropriate for direct reportsSupervisory Responsibilities Direct Reports- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect Reports- May delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or Driving Requirements -Travel and Driving are not essential duties or functions of this jobMinimum QualificationsEducation Level: (Required) Bachelor's Degree orequivalent experience3-5 years of of CPG industry, sales and marketing agency, Customer, or Client experience.Experience in event execution and / or sales preferredSkills, Knowledge and AbilitiesPossess negotiation, project management and research, analysis, and presentation skills.Good Sales presentation and development skillsCreative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneouslyStrong organization, negotiation, and problem solving skillsAbility to present to large and small groups in a variety of settingsExcellent written and verbal communication skillsTeam player with positive attitude.Ability to build and maintain strong client relationshipsProficient is MS Word, Outlook, Excel, PowerPointEnvironmental & Physical RequirementsOffice / Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.Additional Information RegardingThe Company Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Companyshall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Created: 2025-10-08