Seminole Hard Rock Support Services

The Systems Analyst role will work within the Seminole Hard Rock Support Services IT department with a focus on Gaming and Loyalty. The System Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.Essential duties include, but are not limited to:Performing tuning and maintenance of applications and interfacesAssists with implementations of new applications, upgrades and patches to existing applicationsProactively re-evaluates software processes and procedures to eliminate obstacles for end usersDevelop technical documentation in a clear and concise mannerMaintain application security as defined by direct supervisorDelivers timely resolution to change control and system updatesDelivers timely resolution to break/fix items that are presented to themSupport and administer key applications as defined by direct supervisorTroubleshoot software application issuesAnticipate user requirements and makes adjustments to applications as neededFollows operational IT processes.Qualifications:• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job within a casino gaming environment.• On-call rotation requiring willingness to evening, weekend, and holiday work, as needed.• Willingness to carry company phone for on call rotation schedule to support end users.• Willingness to travel as deemed necessary by IT Management (national & international).• Willingness to work evenings, weekends, and holidays, as needed.• 1-3 years of experience working in a casino/gaming technical environment• Self-starter, organized, independent, open.• Basic understanding of vendor purchased applications• Good analytical and problem-solving skills• Good verbal and written communication skillsWork Environment:• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.Software applications:Gaming and/or Loyalty Systems• 3-4 years of experience with Casino Management Systems (CMS) preferred• 3-4 years of experience with Slot Management Systems (SMS) preferred• 3-4 years of experience with Loyalty Systems preferred, but not required• Familiar with concepts relating to casino/gaming environments• Familiar with concepts relating to loyalty systems and environments• Experience with IT Support ticket application(s)

Created: 2025-10-08