Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this long-term contract position, you will play a vital role in ensuring exceptional customer experiences by addressing inquiries, processing transactions, and maintaining accurate records across multiple platforms. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is ideal for you. Responsibilities: u2022 Create and update customer accounts with precision and attention to detail. u2022 Process orders efficiently, ensuring timely fulfillment and delivery. u2022 Monitor consumer loyalty programs to optimize customer engagement. u2022 Track and provide updates on order and shipment statuses. u2022 Manage promotional and training product requests effectively. u2022 Handle business transactions accurately across systems such as NetSuite, Salesforce, and other in-house applications. u2022 Collect and document valuable customer information to enhance service quality. u2022 Work towards achieving both team and individual departmental goals. u2022 Support special projects and tasks as assigned by management. Requirements u2022 A minimum of two years of experience in customer service roles is preferred. u2022 Strong critical thinking skills with the ability to solve problems and analyze situations effectively. u2022 Excellent interpersonal skills, including awareness of customer needs and reactions. u2022 Proficiency in Microsoft Word, Excel, and Outlook, with the ability to type at least 40 words per minute accurately. u2022 Familiarity with NetSuite, Salesforce, or similar systems is advantageous. u2022 Previous experience handling inbound and outbound calls, email correspondence, and scheduling appointments. u2022 Demonstrated ability to manage data entry tasks with a high level of accuracy. u2022 Strong organizational and multitasking abilities to handle diverse responsibilities effectively. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-10-08