Principal Managing Partner - Education & Government

Job DescriptionYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. Thatu2019s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you donu2019t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidatesu2019 privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamWorkday's Managing Partner practice focuses on advising our most strategic accounts, creating a differentiated customer experience, advising on enterprise transformation, and stewarding subscribers of our Workday Success Plan in North America. We seek to serve our customers with relevant industry advice, practical ways to realize value from Workday's technology, and crafting peer networks for continuous innovation. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud and artificial intelligence journey.About the RoleThe Managing Partner in our Education & Government practice, you are responsible for the overall success of an assigned group of highly valued and strategic deploying and production customers. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into a customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. These outcomes are accomplished in collaboration with internal sales, consulting, and product teams.Success is measured on customer satisfaction, subscription revenue retention, & subscription revenue growth.About YouEstablish and manage relationships with customer executives and stakeholders creating a valued, long-term partnership with mutual accountability and serve as an extension of Workday leadership on assigned accountsMaintain responsibility for Workday deployment and adoption success guiding customers in successful enterprise transformation, planning and implementation of new features and products - most notably with artificial intelligence, and cultivating the environment for additional services to support the customeru2019s strategyCollaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services, into your customer base and ensure theyu2019re getting maximum value from the productProvide advice to and participate in prospect sales cycles to help support implementation related activities that will become part of their portfolioDrive customer self-sufficiency by ensuring customers understand what success looks like and how to engage with the Workday services and product organizationsPartner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystemGuide large, partner-led accounts with significant complexity such as multi-institutional higher education systems, large local governments, or statewide deployment scopeCreate and deliver MP-related deliverables with Success Plans, e.g. strategic and engagement plansProvide direction and support to Workday and partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issuesEngage other service resources as necessary to support account planning and feature adoption strategiesLeverage customer relationships as needed for prospect referencesBasic Qualifications:10+ yearsu2019 experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the Higher Education markets8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmateOther Qualifications:Experience and active networks within the higher education market. Similar exposure to government considered a benefitExcellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital.Ability to empower and lead a matrixed team of individuals at multiple levels within an organizationAbility to manage and prioritize multiple customersu2019 demands balancing customer satisfaction with revenue and profitability targetsHave a dedication to continuous improvement in the way we serve our customersProven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment.

Created: 2025-10-08