Account Director

About Us:EMCOR Facilities Services (EFS), is an EMCOR core business.From commercial office space to manufacturing, from retail portfolios to 247365 mission critical facilities, we manage and support over one billion square feet of facilities space for the nation's leading organizations. And EMCOR's Customer Solutions Center is the central nervous system of issue resolution for those organizations.Job Title: Account DirectorJob Summary:Account Directors are responsible for oversight of all aspects of the contract between EMCOR and the client to include financial, relationship and leading all components of the cross functional team. This leadership role is crucial in building and maintaining the relationship serving as the direct point of contact for the client. The Account director is required to participate in expanding and managing the growth of an account while acting as trusted advisor to our client providing creative and innovative strategies to complex account objectives. The Account Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently while maintaining the desired EMCOR performance requirements.Essential Duties and Responsibilities:Responsible for the financial performance of the account(s) by:u0026middot; Maintaining focus on financial results to meet or exceed planned budgets andor periodic forecastsu0026middot; Review and ensure all financial reports are accurate, timely and completeu0026middot; Prepare and circulate reports that address financial variances and define action plans to improve where necessaryu0026middot; Review all account costs with relevant departments and enact strategies to continuously improve quality and cost effectiveness of service deliveryu0026middot; Maintain AR and AP levels in accordance with company and contract expectationsu0026middot; Develop strategies to pursue leveraged work or opportunities to expand scope of work or service lines to enhance profitability of account.u0026middot; Develop business plans for capital improvement projects, preventative maintenance projects and other sales strategies that would drive savings and improve cost efficiencies.Responsible for continuously improving service delivery by:u0026middot; Responsible for processes to ensure conformance to contractual requirements.u0026middot; Define metric reports to predict and analyze performance trendsu0026middot; Review KPI reports and identify areas of improvement by creating action plans and be responsible for its implementationu0026middot; Review vendor compliance with relevant departments on regular basis.u0026middot; Possess working knowledge of current and emerging industry trends regarding service delivery, provider effectiveness, technology advancements, etc.u0026middot; Share best practices with EFS leadership.u0026middot; Lead by example and serve as a mentor to develop associates to be successfulu0026middot; Drives the company values and ensures the values are incorporated into the development, management, and performance of the team.Becomes a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communicationCollaboratively partner with client's POC (Point of Contact) and staff to develop a governance team to meet on regularly scheduled timing to review key deliverables, metrics, business results and contractual service delivery obligations as well as to address trends and resolve systemic issues.Develop operational steering teams to review operational metrics, quality control and financial results of all service delivery. Regularly assess performance of teams and enact corrective actions as necessaryPartner with EFS service line platforms, engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunitiesComply with company requirements that include:u0026middot; Improving skills through training and attending applicable coursesu0026middot; Completing the LMS courses per company policiesu0026middot; Conduct reviews of direct reports on an annual basis or more often, when necessaryPromote a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations.Any other duties as requested by executive branchQualifications:EducationBachelor's degree (BABS) from four-year college or university and a minimum of 7 plus years of related experience andor training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project ManagementConstruction and ConsultingBusiness ExperienceMinimum of seven years' experience andor training in facilities maintenance or construction, vendor management or a combination thereof.LicensesCertificationsCFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus. 6 Sigma, Greenbelt preferred.Language SkillsStrong interpersonal skills; ability to effectively facilitate communications at all leadership levels and possess excellent written, verbal, and presentation communication skillsActs as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account.Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client.Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographiesAbility to read, analyze and interpret industry and technical journals, financial reports, and legal documents.Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Address competing demands andor conflict in a positive and successful resolution.Ability to effectively present information to executive management, public groups, andor boards of directors.Demonstrate commercial business experience and successful dealings with clients.Ability to define problems, collect data, establish facts, draw valid conclusions and synthesize action plans.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Proven ability to multitask and prioritize.Harnesses the value of diversity and other individual differences.Working safely is a condition of employment and must be able to follow all safety policies and procedures.Requires use of MS Project and MS Office O365. Must be able to use different channels to communicate i.e.: E-mail, voice mail, cell phone and fax machine. Will use specific CMMS and Financial systems for work management and financial trackingNotice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services.If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.Equal Opportunity EmployerVeteransDisabled

Created: 2025-10-08