Service BDC Agent - Honda of Owings Mills

Honda of Owings MillsMARKET LEADING PAY, PLUS BONUSESHonda of Owings Mills is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.We are growing and looking for Service Business Development CenterAgent to join our team! A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.The salary for this position is $18 per hour.We offer...Market Leading Pay, based on experience, Plus BonusesA Great Working Environment with the Latest EquipmentStructured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 RecognitionHealth, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time offEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanPinnacle Awards ProgramIn addition to competitive pay we offer our associates the following benefits:Health InsuranceDental insuranceVision, Life, Disability insurance401(k) plan with company matchPaid vacationEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment, with job training and advancement opportunitiesResponsibilities:Receive inbound service callsContact present customers (phone, email) to maintain and improve customer loyaltyDevelop pipeline of service opportunityleads through networking, cold calling, and referralsCustomer Satisfaction follow up callsAppointment confirmations and remindersMissed appointment follow upDeclined services follow upAny additional duties assigned by managerStay up to date on active service specials and ongoing Honda manufacture recallsProperly inform and advise customers on what to expect with their service appointmentsOutstanding Customer ServiceQualifications:Auto dealership Internet or Business Development Center (BDC) experience is a plus!Superior communication and customer service skillsSolid working knowledge of the InternetMaintaining a positive, can-do attitudeHigh School Diploma or equivalentGroup 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.To learn more about our company, visit www.group1auto.com. Apply today or refer a qualified friend.*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify

Created: 2025-10-09