Banquet Captain | Full Time | Terre Haute Convention ...

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.The Banquet Captain is responsible for assisting the Food and Beverage Banquet Manager by overseeing the day-to-day operations, all banquet/meeting functions, staff and training of staff to maintain the highest level of standards and efficiency. Holds team members accountable to steps of service and to deliver GREAT guest service. Ensure team members consistently deliver great customer service. Ensure team members have the tools, knowledge and support necessary to complete their jobs successfully.This role pays an hourly rate of $17.00-$18.00Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until January 2, 2026.The Terre Haute Convention Center opened in the spring of 2022. It offers more than 12,000 sq. ft. of flexible ballroom space with the ability to seat up to 1000 attendees for a large general session or 700 for a formal dinner. With the flexibility of the space, planners have the ability to host a full conference with meals and breakout sessions. The convention center will have on-site catering, audio-visual services, professional event staff and event planning, and first-class service. Attendees from the region and afar will enjoy the convenience of the connected hotels and parking garages, making location and ease for guests more than ideal for conventions.Includes, but not limited toMaintains a consistently smooth-running operationMonitors and critiques food quality and service levelsAssists with training of all banquet staffEnsures the physical atmosphere and cleanliness of meal service, beverage stations, tabletops, tray stands and back of house areasAssists with end of month inventory, food and beverageCommunicates with staff on upcoming banquets/eventsAssists with pre-shift meetings with staff before eventsAssists bartenders with service, inventory, reconciliations of alcoholAttend meetings as requiredWill be cross trained in other departments to assist as neededEnsures employees understand expectations and parametersLead shifts and actively participates in servicing of guestsObserve service behaviors of banquet staff members and provide feedbackAssists in set up, service of event, and tear down of each eventStrives to improve service performanceAbility to learn and operate a point of sale system and trouble shoot issuesAssist in placing linen and beverage ordersAssist in scheduling of banquet staffMust always ensure a teamwork environmentCommunicate with Event Manager and clients on needs for events prior to and on-site during events. Prior supervisory experienceAbility to make quick decisions in a high stress situationExcellent customer service skillsWell organizedPleasant and positive personalityMust be hands-on and able to perform hourly functions when neededMust always present a hospitality mentality- warm and generousMust always ensure a teamwork environmentAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Created: 2025-10-09