Technical Document Supervisor

R&D Technical Document SupervisorAt Melaleuca — Enhancing Lives, Every DayAt Melaleuca: The Wellness Company, we believe in empowering people to live healthier, more vibrant lives. For over 40 years, we have stood by our mission through integrity, innovation, and care.We’re proud to operate as a privately held, debt-free company, and in our four decades of growth we’ve never had a layoff—a testament to our commitment to our team and our values.Our culture is built on trust, excellence, and teamwork—and it shows. Melaleuca has recently been recognized by USA Today as one of America’s Best Stores (for outstanding product quality, customer service, shopping experience, and more). We were also named one of USA Today’s Most Trusted Brands for 2025 . For multiple years, Forbes has honored Melaleuca as one of America’s Best Employers, celebrating our workplace culture, stability, and growth opportunities.If you’re a technically minded leader passionate about regulatory compliance, collaboration, and building high-integrity systems, this role may be your next purpose-driven opportunity.Position OverviewReporting to the R&D International Project & Documentation Manager (or a higher R&D leadership role), the R&D Technical Document Supervisor leads the creation, review, and maintenance of all technical documentation necessary for global product registrations (excluding China). You’ll act as a central bridge between R&D, Regulatory, QA, Operations, and international teams to ensure each product dossier meets safety, efficacy, stability, and compliance requirements across diverse markets.You will also oversee (or mentor) the Technical Document Specialist role, ensuring consistency and quality across all registration deliverables.Key Duties & ResponsibilitiesCore FunctionsServe as a key member of global, cross-departmental teams (R&D, Regulatory, Marketing, Operations, QA, Purchasing) to understand and navigate each country’s regulatory and business landscape.Prepare and maintain essential documentation: formulations, nutrition facts, raw material support, packaging specs/compatibility, processing/flow charts, etc., for product registration in global markets (e.g. Korea, Japan, Taiwan, Hong Kong, Australia, Singapore, UK, US, etc.), excluding China.Liaise with Researchers, Formulators, Scientists, and Product Managers to compile technical data and supporting evidence for new and existing product registrations across categories (Personal Care, Ecosense, Pharmacy, Pure, VFL).Develop technical dossiers detailing safety, efficacy, test results, bridging data, and justification narratives to satisfy registration requirements.Maintain and archive both current and historical records for all global registration documents.Collaborate with formulators to define test specifications, compatibility, preservation requirements, and challenge test protocols.Manage stability, shelf life, preservation, compatibility, bridging, re-registration, and change notifications for global products.Execute change control logic and support bridging documentation when product/packaging/ingredient updates are made.Lead process improvement efforts: identify gaps in data systems, propose new tools, web/portal enhancements, or databases to streamline documentation workflows.Prepare data summaries, charts, conclusions, and executive-level narratives to support decision making.Represent the R&D documentation function in cross-functional meetings, ensuring alignment with Regulatory, Marketing, QA, Purchasing, and International groups.Solicit and collate technical information from suppliers (bulk, turnkey, ingredients) to support registration files.Liaise closely with Regulatory teams to maintain current formats, standards, and submission processes in each market.Supervisory DutiesProvide guidance or oversight to one or more Technical Document Specialists, ensuring consistency, accuracy, and adherence to process standards.Mentor or develop junior documentation staff as needed, facilitating training, review, and feedback cycles.Minimum Qualifications & SkillsEducation & ExperienceBachelor’s degree (or equivalent) in a related field (Biology, Chemistry, Nutrition, Health Sciences, Technical Writing, Documentation, etc.)Demonstrated experience in technical writing or regulatory documentation roles, ideally in consumer products, OTC/dietary/beauty/home categoriesFamiliarity with formulation science, stability testing, registration dossiers, bridging studies, and global registration processes is highly preferred.Core CompetenciesStrong interpersonal skills; able to collaborate with scientists, regulators, and business stakeholdersExcellent written and verbal communication, with the ability to translate complex scientific/data content into clear narrativesHighly self-motivated and able to manage projects independently, prioritizing multiple timelinesResilience under pressure and ability to maintain composure and productivity under tight deadlinesProficiency in PC applications: Word, Excel, database tools, document management systems, browsersSolid math skills, including understanding of basic statistics and data interpretationPhysical requirement: ability to lift minimum 25 lbs (e.g. binders, archive boxes)Commitment to accuracy, detail, and maintaining high standards in all deliverablesWhat Sets You ApartExperience handling global registration or quality documentation for ingestible, personal care, home care, or OTC productsProven ability to lead or mentor documentation teamsExperience working with cross-functional international teamsPrior exposure to document management systems, version control, regulatory submission portalsA proactive mindset: ability to spot process gaps, propose new tools or automation, and drive adoptionWhy Join Melaleuca?Be part of a company that has never laid off an employee in its 40-year history, reflecting our deep commitment to stability and peopleWork for a brand newly recognized by USA Today as one of America’s Best StoresContribute in a company also honored as one of USA Today’s Most Trusted Brands 2025Join a workplace celebrated by Forbes as one of America’s Best Employers, where long tenures and loyalty are part of our cultureParticipate in meaningful, high-impact work: you help bring safer, more effective products to families around the worldBe part of a respectful, mission-driven culture that values innovation, integrity, and collaboration

Created: 2025-10-09