Concierge

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.Greet customers immediately with a friendly and sincere welcome.Respond to inquiries with accurate information.Promptly answer telephone calls.Input guest messages into the computer. Retrieve guest messages and communicate the content to the guest.Retrieve mail, packages, and facsimiles for guest as requested.Arrange and confirm recreation, business, and dining activities for guests.Arrange for guest transportation as requestedRegister VIP guests by inputting and retrieving information from a computer system.Promote Corporate marketing programs. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriateDistribute printed materials.Field guest complaints and determine course of action to resolve the complaint. Provide safety deposit for guests.Escort VIP guests to accommodations.Notify guests of incoming faxesOperate facsimile machine to send, receive, and log incoming transmissions.Handle cash, make change and balance an assigned house bank.To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.Strong computer skills.Strong customer service skills.Strong written and verbal communication skills.SUPERVISORY RESPONSIBILITIESSupervises Front Office staff to include Hiring, Training, Coaching, Discipline, and Performance Evaluations.EDUCATION AND EXPERIENCE REQUIRED:High School DimplomaPrior customer service experience required. Prior hospitality experience preferred.PHYSICAL DEMANDS:Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionsDuring the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.Physical Demands:Description:Frequency:Comments: LiftingOccasionally Lifting up to 25-30 lbs. BendingOccasionally 0 TwistingOccasionally 0 Push/PullOccasionally 0 SittingFrequently0 StandingFrequently 0 WalkingFrequently0 Other Never0 WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Desk Environment is typicalLow to moderate noise is expectedCompensation Range:The compensation for this position is $17.00/hour based on qualifications and experience.What we offer:Competitive starting wagesHealth, Dental, Vision and other benefits available after 60 daysDailyPay401kPaid TrainingPaid PTOReferral programDiscounts at all Kinseth Hotel Corporation hotels and restaurants

Created: 2025-10-09