Requisition ID: 2025-425088 Employment Type: Full Time Department: Contact Center Hours/Pay Period: 80 Shift: Day Weekly Schedule: Monday-Friday (7:00-5:30pm) Remote: Yes Category: Management Job Summary and Responsibilities Please note: This position is work from home within California , with an expectation of regular travel to offices throughout California. Position Summary: The Manager, Contact Center is expected to provide visionary leadership to maximize the effectiveness of all service delivery systems, financial performance, engages staff and cultivates a contact center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's