Customer Manager

DESCRIPTION Responsible for the management of the assigned principalsu2019 business (division and/or geographic), within designated u201ccustomer accountsu201d. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta. RESPONSIBILITIES + Deliver principalsu2019 objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost. + Develop a Customer Business Plan that will deliver the principalsu2019 business priorities. + Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results. + Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturersu2019 expenditures at the customer level. + Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturersu2019 trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer. + Operate within the designated budget. + Pro-actively communicate with key principals. + Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.). + Effectively use knowledge of customer, market, and principal u2013 involve marketing, technology, and administrative resources to accomplish objectives. + Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration). + Pro-actively share information and customer/principal information with other team members to build organization capacity. + Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems. + Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business. + Meeting the physical requirements u2013 listed below. + Other duties as assigned. QUALIFICATIONS + Minimum Education and Work Experience: + Bacheloru2019s degree or equivalent work experience in industry name required. + Minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred. Knowledge, Skills, and Abilities: + Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications. + Must have excellent presentation skills. + Must be able to handle multiple projects simultaneously. Physical Requirements: + Seeing + Color Perception + Lifting (50 u2013 lbs.) + Ability to Travel + Listening + Pushing/Pulling + Carrying (20 u2013 lbs) ABOUT US Acosta is a part of Acosta Group u2013 a collective of the industryu2019s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But itu2019s not just about what we do u2013 itu2019s about who we are. With a team of over 20,000 associates, weu2019re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact . Be sure to include

Created: 2025-10-09