Client Service Representative

Client Service Representative Veterinary Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Flannery Animal Hospital is seeking an Experienced Client Service Representative to join our team We are located in New Windsor, NY in the beautiful Hudson Valley. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual Among the reasons to consider joining VCA Flannery: We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team u00b7 Leadership opportunities u00b7 Access to the people and financial resources of a large veterinary community u00b7 WOOF University, offering abundant of training in a variety of topics u00b7 Generous employee pet care discounts u00b7 Opportunities to give back through strong Shelter partnerships and VCA Charities VCA adds value to your compensation package with the following: u00b7 Competitive wage u00b7 Medical, Dental & Vision insurance u00b7 Opportunity to teach and mentor u00b7 401(k) u00b7 Free wellness subscriptions (Head Space) u00b7 Life and Long Term Disability insurance u00b7 Paid Parental leave Why We Need You As the face of VCA Flannery: The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: u00b7 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. u00b7 Scheduling and confirming appointments. u00b7 Placing outbound calls for follow-ups and reaching out to prospective clients. u00b7 Presenting and explaining fees, including processing payments. u00b7 Recommending, selecting, and obtaining products and services, including prescriptions. u00b7 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). u00b7 Managing medical records, charts, reports and correspondence. u00b7 Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesu2014both inside and outside. Ready to be part of a team that feels like family? Apply today We look forward to hearing from you soon. The salary range for this position is $18 - 22 / hour If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Created: 2025-10-09