Engagement Manager II

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Hereu2019s what the opportunity supported through our TGS Talent Acquisition Team requires: The Engagement Manager II (EM II) position is a delivery leadership position in the organization. The individual manages one or more projects/project teams/programs at a time. The Engagement Manager provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. The EM role quantifies the business benefits of project outcomes throughout the engagement. As a more advanced In an engagement Manager position, an EM II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all those expected of an EM I, along with complex deliverable-based, fully outsourced, or large-scale engagements or programs. This position requires a more demanding set of skills, educational background , and demonstrated experience related to the technical practice area. Strategic Thinker & Market Strategist u2022 Customer-First Mindset: o Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance. o Succinctly understands and explains how the application solution addresses customer needs and discusses benefits in terms of business value versus technology features o Establish and perform periodic customer, project, and solution u201chealth checksu201d with client project teams based on the target metrics associated with the Value Streams defined at the onset of the engagement. o Ensure customer reference-ability and support and enhance ongoing relationships. o Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of u2018continuous communicationu2019 and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks. o Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. u2022 Innovative: Thinks out of the box and works to solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. u2022 Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose. u2022 Strategic Perspective & Judgement: Maintains a clear view of the customeru2019s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives. Collaboration with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved Project and Team Management u2022 Possess sufficient experience directly managing projects as it relates to the position of EM 2 u2022 Able to articulate the high-level activities and deliverables during each phase of the Project lifecycle u2022 Able to articulate high-level KPIs he tracks to manage and control the project u2022 Demonstrates ability to work as part of a team u2022 Seeks the perspective and expertise of others Customer Focus u2022 Ability to articulate the value provided to the customer u2022 Demonstrates practical customer management skills and delivers services in a timely and professional way Organizational Agility / Drives for Results: u2022 Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and then work vigorously to ensure the path towards fulfilling customer expectations is always dignified. u2022 Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. u2022 Continually healthily challenges others and addresses performance gaps well before there are any negative impacts on service delivery. u2022 Situational Leadership: Adjusts behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals. u2022 Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Building Relationships / Trust & Assessing Talent u2022 Collaborates / Creates Buy-in: Builds both informal & formal relationships across organizational boundaries. u2022 Assessing Talent & Push: u2022 Mentor, manage, and develop project team members. Conduct annual reviews throughout the year on employee performance where required. u2022 Leading Inclusively: Recruits, develops, and retains a diverse, high-quality workforce; maintains a high-performing team that leads and manages an inclusive workplace that maximizes each personu2019s talents to achieve sound results. Requisite Abilities and/or Skills: u2022 Possesses incredible degrees of situational awareness with u2018Customer First Mindset.u2019 u2022 Operates with a sense of healthy paranoia by continually ensuring the Customer expectations and goals are urgently addressed and that any potential barriers or risks to success are immediately escalated and addressed u2022 Excellent oral and written communication skills, analysis and problem-solving skills, and excellent time management and organizational skills. u2022 Demonstrated experience communicating and presenting at senior executive/director levels u2022 Superior people and personnel management skills. u2022 Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, create a plan to improve, and aggressively pursue that plan. Remains up to date on required reading and training. Required Education and/or Experience: u2022 Bacheloru2019s or Masteru2019s degree in Computer Science (other majors acceptable with requisite experience) u2022 13+ years of experience in information technology and professional services at a consulting services technology provider u2022 At least 10+ years of project management experience, of which at least 4+ years were performed as a technical project manager. u2022 Proven experience in planning, executing and overseeing data-related projects. u2022 Expertise in project management methodologies (Agile, waterfall) and tools (E.g. Jira) u2022 Strong understanding of development principles, including data, life cycle, quality, governance, security, and ethics u2022 Experience with cloud data platforms (AWS, Azure, Google Cloud) u2022 4+ years of development experience is a must. Someone who started his/her career as a developer and then rose to the ranks of lead and then (Tech) Project Manager. u2022 Experience in enterprise architecture and solution design. u2022 Hands-on leadership and end-to-end ownership of leading and delivering platforms and products by leveraging a modern technology stack (Cloud, DevOps) u2022 Knowledge of Data technologies like Data Warehousing or Cloud experience preferred. u2022 Excellent experience with MS Office (Excel, Word, PowerPoint). u2022 PMP or other project management certification (e.g., Scrum Certified) preferred. Pay and Benefits The pay range for this position is $105000.00 - $150000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: u2022 Medical, Dental, and Visionu2022 Critical Illness, Accident, and Hospitalu2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions availableu2022 Life Insurance (Voluntary Life and AD&D for employee and dependents)u2022 Short and Long-Term Disabilityu2022 Health Spending Account (HSA)u2022 Transportation Benefitsu2022 Employee Assistance Programu2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-10-09