Front Desk Supervisor

JOB REQUIREMENTS: Description Do you strive to set yourself apart byyour gracious service and impeccable style? Are you passionate aboutdelivering exceptional experiences to guests in the premier luxury hotelin downtown Milwaukee? If so, The Pfister is looking for a Front DeskSupervisor to be a part of our team and continue its iconic legacy. As aFront Desk Supervisor at The Pfister Hotel, you will assist inoverseeing front office operations, leading associates, and ensuringseamless guest service while upholding our Four Diamond standards. Builtin 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly130 years. As one of the best hotels in Milwaukee and the Midwest, wecontinue to celebrate a grand tradition of gracious service andimpeccable style. The Pfister Hotel has received AAA Four Diamond hotelstatus for 46 consecutive years. The hotel is one of only 11 propertiesthroughout North America to maintain the AAA Four Diamond designationsince the inception of the Diamond Rating program in 1976.What you willbe doing: Supervise front desk associates, reservations, and bellstaff as needed. Ensure completion of all daily checklist functions. Greet guests warmly, assist with check-in/check-out, and handleinquiries or special requests. Answer phones and manage reservationswith accuracy and courtesy. Oversee financial transactions, includingcash handling, credit cards, and checks. Issue guest mail, messages,and assist with deliveries to rooms. Respond to and resolve guestconcerns, ensuring satisfaction and retention. Provide accuratedirections and hotel information to guests. Enter wake-up calls andensure timely follow-through. Assist in onboarding and training ofnew associates. Monitor equipment (copiers, PBX, printers) and ensureadequate supplies. Support the Front Office Manager with projects andadditional tasks as assigned.Position Requirements: Previous frontdesk experience required, supervisory experience preferred. PreviousProperty Management System experience required, Oracle (OPERA)experience preferred. Strong communication and problem-solvingskills. Ability to multi-task, meet deadlines, and work efficientlyin a fast-paced environment. Organizational skills with attention todetail and guest service focus. Proficiency in computer systems,typing, and basic math. Ability to walk or stand for long periods oftime.What's in it for you? A free, well-balanced meal every shift Room discounts at Marcus Hotels & Resorts and Historic Hotels of Americaproperties Discounts at Marcus Hotels & Resorts restaurants, cafes,lounges, golfing, skiing, and spa Discounted parking

Created: 2025-10-09