Field Support Representative - $18/Hour

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. We offer competitive salary and a great benefit package in an exciting, rewarding industry.Dohrn is seeking a Full Time Field Support Representative at our Plymouth, IN Terminal!Pay is $18.00/HourHours: Monday - Friday, 1:30pm - 10:00pmBenefits: Health/Vision/Dental insurance, 401k matching, life insurance, short/long term disability and more.POSITION SUMMARY:To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.ESSENTIAL FUNCTIONS:Prepare paperwork for launching driversAnswer and direct phone calls regarding tracing, pickups, driver communication, customer serviceProvide clerical support for OperationsComplete daily reports for OS&D, payroll, driver hours, and attendanceContact customers to schedule appointments, residential, and driver collect/COD shipmentsCommunicate with customers concerning Dispatch adjustments, deadlines, and concernsDispatch pickups to Drivers and answer Driver questionsCheck in drivers, ensuring their paperwork is intact and completeCollect and review all driver paperwork for accuracyHelp educate drivers on proper paperwork completionEnter Driver Vehicle Inspection Report dataScan bills of lading, delivery receipts, manifests, strip sheetsImage and index all documents to the central imaging systemWork in Imaging Check to ensure all documents have been scannedPerform other data entry as neededPerform other duties as neededMINIMUM REQUIREMENTSHigh School completion or equivalentComputer skills including Microsoft OfficeData entry, 10-key and typing experienceDetail-oriented, organizedGood communication skills- verbal and writtenExcellent customer service skillsProblem solver, self-motivatedAbility to multi-task in a fast-paced environment and react to change productivelyAbility to work in a team as well as individuallyExcellent attendanceWORKING CONDITIONS/PHYSICAL REQUIREMENTS:Primarily sedentary work, which involves sitting most of the timeMay be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsThe general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;Visual Acuity including regular use of items including a computer screen or monitorManual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingersTalking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of othersDohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Created: 2025-10-10