Sr. Operations Manager

DescriptionOur Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Responsibilities: u2022 Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan. u2022 Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations. u2022 Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments. u2022 Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. u2022 Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. u2022 Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. Additional Job Elements: u2022 Lift and move totes up to 49 pounds each u2022 Regular bending, lifting, stretching and reaching both below the waist and above the head u2022 Walking in the FC and around area with great frequency; facilities are over a quarter mile in length u2022 Continual standing and/or walking an average of 5 miles daily u2022 Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned u2022 Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) Basic Qualificationsu2022 Bacheloru2019s Degree or 2+ years Amazon experience. u2022 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. u2022 Prior experience with performance metrics, process improvement and Lean techniques. u2022 Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.Preferred Qualificationsu2022 Degree in Engineering, Operations or related field and MBA preferred u2022 Experience with a contingent workforce during peak seasons u2022 Ability to handle changing priorities and use good judgment in stressful situations u2022 Interest in long-term career development through assignments in multiple FCs across the nation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Created: 2025-10-10