Desktop Support Analyst

Description We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service. Responsibilities: u2022 Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues. u2022 Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally. u2022 Administer and support Microsoft technologies, including Active Directory and Office 365 applications. u2022 Configure, deploy, and maintain hardware and software in alignment with organizational standards. u2022 Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues. u2022 Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges. u2022 Conduct routine maintenance and updates on end-user systems to ensure security and performance. u2022 Collaborate with team members to manage configuration changes and maintain system documentation. u2022 Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality. u2022 Provide guidance to users on best practices and preventive measures to avoid recurring technical issues. Requirements u2022 Proven experience in desktop support, with strong knowledge of hardware and software troubleshooting. u2022 Proficiency in Microsoft technologies, including Active Directory and Office 365. u2022 Familiarity with Citrix technologies and their application in virtual environments. u2022 Hands-on experience with Dell and Mac computers, including configuration and maintenance. u2022 Strong understanding of computer hardware and configuration management practices. u2022 Ability to deploy and support EO/IR systems effectively. u2022 Excellent communication and interpersonal skills to interact with end users and team members. u2022 Strong problem-solving abilities with a focus on delivering quality solutions. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-10-10