director, Central Capabilities

Now Brewing u2013 Vendor & Performance Management Leaders #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. We are recruiting for a new key leadership role u2013 Director, Central Capabilities, Global Business Services. This leader will be responsible for overseeing Global Business Services (GBS) central teams that enable consistent, reliable, and future-ready service delivery. This role stewards cross-functional service management including vendor management, performance oversight, and capability building to ensure the GBS organization delivers value through standardization, governance, ongoing continuous improvement, and transformation. In this role, you will: Model leadership behaviorsthat are grounded in Starbucksu2019 Mission and Values. Drive the engagement, development, and performance of all members of the team. Set goals and actively provide partners with coaching, feedback, and development opportunities. Identify, understand and align with GBS service needsby overseeing the newly formed Central Capabilities Organization, including the Vendor Management and Performance Management functions, with clear performance measures, escalation paths, and value delivery expectations. Drive SLA adherence, continuous improvement, internal customer satisfaction, and insights generation across GBS. Cross- Functional partnership to align end-to-end process governance with enterprise standards, ensuring SBUX and its managed service providers operate in sync. Provide a single coordination point for leadership, consolidating progress updates, risk identification and performance reporting across our managed service provider ecosystem. Steward of Innovation and transformation initiatives, incubating new practices to future-proof service delivery. Champion GBS governance principles of standardization, automation, and scale while reinforcing partner and business unit alignment to new ways of working Enjoy working on an energetic, fun teamand drive the business forward as part of a highly collaborative team, while acting in accordance with Starbucks guiding principles. Weu2019d love to hear from people with: 10+ years in global business services, shared services, or outsourcing governance, with direct responsibility for vendor management and performance management. 5+ years in cross-functional leadership roles focused on process improvement, digital enablement, or transformation Strong expertise in vendor management frameworks, including contract oversight, performance monitoring, and escalation handling Proven ability to drive continuous improvement using SLA metrics, predictive analytics, and process mining tools Skilled in governance design, ensuring consistent execution of end-to-end processes across multiple vendors and geographies Experience with global delivery models and cross-functional teams. Ability to interpret operational data into actionable insights and influence senior stakeholders with evidence-based recommendations Comfortable with a fast-paced environment and all aspects of change management Progressive experience in building, scaling and leading large teams (including managed service providers) and developing leaders and managers. Experience leading transformation and continuous improvement initiatives Progressive experience with storytelling / communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bacheloru2019s degree through Arizona State Universityu2019s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week. Join us and inspire with every cup. Apply today _Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law._ _Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._ _Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or 1(888) 611-2258._

Created: 2025-10-10