Sr Manager Account Management

Job Title: Sr Manager Account Management Job Description The Senior Manager of Account Management is responsible for long-term strategic health, growth, retention, and contract management and analysis to support Account Leaders on profitable expansion of a dedicated client. This role requires a professional to navigate client commercial and procurement organizations, develop relationships with contracting departments, procurement and other stakeholders to drive high client satisfaction and partnership while uncovering growth opportunities. The Senior Manager acts as the critical bridge between the Account Executives’ strategic objectives and the day-to-day needs of the client. Core Responsibilities: Work in close and synergistic partnership with the Account Executives to align account strategy, commercial responsibilities and uncover new cross-sell/up-sell opportunities. The Senior Manager is responsible for cultivating the base and supporting sales initiatives by interacting with mid-level client stakeholders in the procurement and commercial departments. Independently manage and execute the full commercial contract renewal lifecycle, including strategic planning, client communications, presentations, negotiations, and finalization of agreements. Partner with Account Leaders to secure long-term client commitments and negotiate improved terms and conditions. Communicate contract changes with clients and ensure timely implementation. Maintain an up-to-date inventory of all client contracts and a standardized terms data sheet for assigned accounts. Leading a cross-functional team to structure, draft, and negotiate contract amendments, and commercial addenda in partnership with Legal, Delivery, Pricing and Finance teams, ensuring all terms are profitable, compliant, and clearly defined. Support Account Executives in the development and ongoing maintenance of comprehensive Account Plans to drive new business growth. These plans should capture key client details, including organizational structure, strategic priorities, competitive landscape, revenue projections, and contract renewal timelines. Contribute to the continuous improvement of internal processes, commercial best practices to enhance the efficiency, consistency, and scalability of the Account Management function. Required Qualifications Experience in a Senior Account Manager or similar sales, commercial and relationship management role Commercial Acumen: Demonstrated ability to read, interpret, structure, and negotiate complex, multi-year service contracts and SOWs. Stakeholder Engagement: Proven success in building rapport and influencing outcomes with mid-level client managers and Directors. Collaboration: Experience working effectively alongside a cross-functional team to drive commercial improvements with new and existing deals. Education: Bachelor’s degree required. Key Skills & Qualifications: Interpersonal and Communication Skills: Effectively engage with internal teams and client stakeholders through clear, professional, and persuasive verbal and written communication, including strong presentation skills to support stakeholder engagement. Leadership & Mentorship: Experience in leading teams and fostering a positive work environment. Strategic Thinking: Align analytical efforts with business objectives and propose solutions. Project Management: Expertise in planning, execution, and risk mitigation. Problem-Solving: Critical thinking to address business challenges effectively The base salary range for this position is $70,000- $110,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is October 11, 2025. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English ( •Spanish ( To request a reasonable accommodation please click here (. If you wish to review the Affirmative Action Plan, please click here (.

Created: 2025-10-10