Billing Coordinator

Pharmacy AlternativesJoin our PharMerica team! Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! This is a hybrid opportunity. Applicants must reside in or a commutable distance to Louisville, KYHybrid Schedule M,Tu,Th, Fr (remote) W Onsite 8:30 am to 5:00 pm ETThe ideal candidate will have experience in a healthcare billing environment (pharmacy preferred) and be familiar with online claims processing and Medicaid and Medicare billing practices.We offer:DailyPayFlexible schedulesCompetitive payHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid time offTuition reimbursementOur pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution. Associate will follow-up on all issues and serve as key point of contact to ensure customer satisfaction and positive customer outcomeWorks with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be takenRecognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or directorPerforms outbound courtesy calls as designated by the business guidelinesAchieves Call Center metricsMaintains the confidentiality of employees and patients/resident’s demographic and medical informationMaintains work records and area per department requirementsPerforms other tasks as assigned.Education/Learning Experience:Required: High School DiplomaDesired: Associates DegreeWork Experience:Required: Four years of Call Center Inbound/Outbound ExperienceDesired: Previous healthcare experience preferred; Inside/Outside sales experienceSkills/Knowledge:Required: Computer Literacy, data entry skills, project management skillsBehavior Competencies:Required: Must have good oral & written communication skills, detail & results orientation, problem solving skills, and team workPharmacy Alternatives®, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmacyalternatives.com. Follow us on Facebook and LinkedIn.

Created: 2025-10-13