IT Support Manager

TurboDebt is seeking an IT Manager to lead our growing technology team.The ideal candidate will have a strong working background in managing a help desk and/or desktop support team. They will have a solid understanding of and experience in desktop technologies, emerging trends and help desk management.Success in the position will require exceptional communication skills, multi-tasking and troubleshooting abilities. Additionally, the IT Manager will work closely with the IT Infrastructure and Desktop Engineering teams to implement initiatives across the organizationLead a team of local and remote Desktop Support Analysts; oversee the day-to-day operations of the Help Desk, providing technical leadership, mentoring, delegation of responsibility and identifying and providing staff developmentManage all end user incidents and requests through an IT Service Management toolCompile weekly, quarterly and annual reports and metrics. Provide data and reporting of KPI’s and trends to Director Act as an escalation point for end user requests and incidents; communicate outage and emergency incidents to the organizationDevelop and oversee IT knowledge base and End User Services policies and proceduresManage and maintain processes for hardware and software inventory, with responsibility for procurement of all desktop equipmentSchedule help desk and desktop resources to ensure IT project deliverables are completed on time and meet service level objectivesImprove employee awareness of IT services, by coordinating all training, documentation, and communication of initiativesManage relationships with 3rd party vendorsWork to continuously improve existing IT processes by providing new and innovative ideas to increase automation, add value and ensure quality customer servicePeriodic travel and after-hours support will be requiredAs an IT Manager, you will report to our Director of IT Enterprise Services as a member of our strong IT team.Responsible for managing the inventory of hardware devices and software licenses.Maintain accurate inventory records in the ITSM to ensure equipment levels are sufficient to meet organizational needs.Prepare reports and metrics on SLAs, ITSM metrics, inventory levels, hardware deployment, and any other reports as requested by management. Partner with HR to manage Onboarding and Offboarding requests.Partner with the Shipping team to manage all computer shipments. Order hardware when required from the reseller that aligns with company standards. Ensure department processes are defined, trained, and communicated to all relevant teamsEnsure the company’s devices are deployed with the standard image and software.Provide IT onboarding training for new employees. Oversight of returned equipment from current and former employees.Assist with the creation and maintenance of knowledgebase articles for IT staff and employees.Work on special tasks and participate in projects as required.Budget and forecasting for new hires and refreshRequired Skills/Abilities:Character:Strong communication skills with the ability to deal with stakeholders at all levelsInquisitive nature with experience of challenging other’s ways of thinkingCollaborative approach and strong relationship building skillsAbility to think strategically and deal effectively with competing priorities and demandsStrong problem solving and analytical skillsExcellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholdersOutstanding leadership capabilities, with ability to lead, train, develop, and motivate a teamProven ability to prioritize and re-prioritize work due to changing business/client requirementsTeam Leadership: ​Lead and mentor the IT team with focus on fostering a collaborative and results-driven culture. ​Manage team operations, ensuring effective prioritization and timely delivery of tasks and projects. ​Endpoint Environment:​Oversee the deployment, configuration, and maintenance of endpoint hardware, software, and operating systems across Windows OS and Mac OS. ​Ensure endpoint environments are secure, reliable, and optimized for performance. ​Strategic Planning:​Develop and implement strategies for endpoint management, focusing on scalability, security, and efficiency. ​Stay updated on emerging technologies and trends to continuously enhance the desktop environment. ​Process Improvement:​Identify opportunities for automation and optimization of endpoint processes. ​Develop and enforce best practices, standard operating procedures, and documentation. ​Cross-Team Collaboration:​Partner with IT and business teams to align initiatives with broader organizational goals. ​Act as an escalation point for complex technical issues, ensuring timely resolution and minimal business impact. ​Compliance and Security:​Ensure compliance with industry regulations, security policies, and organizational standards. Conduct periodic system audits and access reviews to maintain secure and efficient endpoint environmentsEducation/Experience:8 years overall experience, with 6+ years’ experience managing a Desktop Support team requiredBachelor’s degree in information systems/IT preferredITIL Foundation certification preferredExperience in developing and implementing ITSM processes, metrics, and documentationIT Service Management tooling experienceAdvanced technical support experience with the following technologies:Active Directory administrationMicrosoft Windows OS’s and Office applications (O365)OS and application deployment tools and imaging softwareComputer hardwarePunctuality expected, ready to report to work on a consistent basisAbility to adjust in a fast-paced environmentRole Requirements:Classified as a full-time positionRole requires the use of a computer, including use of a keyboard and ability to look at a computer screen for extended periods of timeIf an applicant has a disability or impairment that prevents you from meeting any of these requirements, the Company will engage in an interactive process and consider reasonable accommodations to enable applicants to fulfill the essential functions of the positionTurboDebt Role Qualifications:Computer competency and ability to work with a computer.Prioritize multiple tasks and projects simultaneously.Exceptional written and verbal communication skills.Punctuality expected, ready to report to work on a consistent basis.Attain and maintain high performance expectations on a monthly basis.Work in a fast-paced, high-volume setting.Use and navigate multiple computer systems with exceptional multi-tasking skills.Remain calm and professional during difficult discussions.Take constructive feedback.Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with FL law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $109,000 - $125,000.We are a rapid-growing Financial Services company that was established in 2018. Our company empowers consumers to overcome today's debt and move forward toward a brighter financial future. Our founding team is based in California, but our office space is located in Florida. We LOVE people who work hard and love to make money. We pride ourselves in providing an amazing office space where employees can flourish and enjoy the time they spend working here. Currently, we have a lean and super fun team of about 75 people and are looking to expand.You'll love it here as we provide you with a unique opportunity for incredible growth.Generous Medical, Dental, and Vision Benefits401(k) with Company MatchTurboDebt is an equal opportunity employer. We do not discriminate against any candidate or employee and all qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, marital status, ancestry, citizenship, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.#LI-CB1

Created: 2025-10-13