Client Service Supervisor- Device Maintenance

Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.Production and Workflow- Monitors and ensures compliance with established workflow processes and procedures.- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.- Supervises efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations- Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.- Determines developmental goals and conducts periodic performance reviews with direct reports. Client Relationship Management- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.- Resolves complaints escalated by the customer or other end users in a timely manner. People Management and Development- Ensures effective performance management with direct reports and oversee the overall process.- Ensures effective two-way communication with direct reports and within area of responsibility. Equipment Knowledge and Care- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.Administration and Reporting- Maintains targeted levels of profitability.- Manages and controls inventory and assets.Results Expected- Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated annual rate for this role: $66,300 - 68,700/ year Various locations in Manhattan & The Bronx - Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.- Associates degree or equivalent required.- Strong customer service and communication skills are required.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).- Must be able to lift up to 50lbs.About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https:www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https:www.usa.canon.com/about-us/life-at-canon. #CUSA Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.#PM20 #LI-JZ1 #LI-ONSITE

Created: 2025-10-13