Mobile Crisis Case Manager - Day Shift

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!In the Mobile Crisis Case Manager role, you will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment.This position demands a high level of collaboration with emergency responders, mental health professionals, and community resources to ensure a coordinated and effective response. Your ability to navigate high-stress environments with empathy, quick-thinking, and expertise will be essential. Through your interventions, safety planning, and direct support, you'll play a key role in stabilizing crises and connecting individuals with the necessary resources to begin their recovery.We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. This role offers varied shifts, including day, swing, and noc shifts, to accommodate the dynamic nature of crisis response. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference—apply today and be a vital part of transforming lives!Schedule: Fridays and Saturdays 8:00am-4:30pm.Location: Mobile response team based out of our Redmond office (16225 NE 87th St Suite 160, Redmond, WA 98052). Travels throughout Eastside and North King County.We are accepting applications until October 28 at 5:00pm.Essential Duties & ResponsibilitiesCrisis Assessment:Respond to crisis calls and deploy to sites as needed, providing on-site assessment, intervention, and follow up using the least restrictive, clinically appropriate interventions.Crisis Intervention Planning:Develop individualized crisis intervention plans and make recommendations for further treatment or services.Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment.Collaboration:Collaborate with law enforcement, emergency services, and community organizations to ensure a coordinated response.Support: Provide emotional support and guidance to individuals and their families during crises.Safety Planning:Conduct risk assessments and make decisions regarding safety and necessary interventions.Documentation:Document all interactions and maintain accurate and confidential client records in compliance with organizational policies and HIPAA regulations.Community Resource Liaison:Facilitate referrals to appropriate services, such as mental health counseling, substance use treatment, health care, SDOH resources, and support groups.Training and Education:Participate in training and continuing education to stay updated on best practices in crisis management and behavioral health, health, and SDOH resources.Outreach: Engage in outreach activities to educate the community about available behavioral health resources and services.Other duties as assigned. Education & ExperienceEducation:Bachelor’s degree in Social Work, Psychology, Counseling, or a related field (Master’s degree preferred).Experience:Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.Knowledge, Skills, & AbilitiesFlexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.Skills and experience in working with a wide range of behavioral health disorders.Ability to present problems and communicate effectively with collateral organizations working with the individual and/or the family.Excellent communication and interpersonal skills, with the ability to remain calm in high-stress situations.Early intervention and prevention, as well as evidence-based effective treatment. Strong ability to work independently and as part of a team, demonstrating effective problem-solving skills.Certifications & LicensureMust be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.Must have a Washington State driver's license and insurable driving record.Must pass a criminal background check. Physical DemandsRegular attendance is an essential function of this position. Work primarily in community settings and homes, sometimes in high-stress or unstable environments. May involve on-call responsibilities to support the mobile crisis team as needed during high-demand periods. Requires manual dexterity, balance, eyesight, and hearing. Must be able to sit, work, and travel in a Mobile Crisis vehicle for six or more hours a day, using office equipment such as cellphones and laptops. Individuals must be able to engage vendors, team members, clients, and others over the phone and in person by voice. Occasional lifting, carrying, pushing, pulling, and moving objects up to 50 pounds as needed for patient care. May be subjected to hazardous chemicals, adverse weather conditions, communicable diseases, and possible verbal/physical abuse due to people being under the influence of illicit drugs, or having undiagnosed/diagnosed mental health condition(s). This position will drive a mobile unit vehicle or other vehicle (that is provided by Sound). In the off-chance department vehicles are under maintenance, staff may be asked to drive their personal vehicles and may submit mileage reimbursement for shift-related driving. Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.Limitations & DisclaimerThe above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position. Team members will be required to follow any other position-related instructions, and to perform other duties requested by their supervisor, in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.All Team Members at Sound working 40 hours per week will be eligible for the following benefits:100% Paid Medical & Dental InsuranceFull time Team Member and child(ren) coverage until child's 26th birthdaySpouse/Domestic Partner coverage available (team member pays full cost)Paid Life Insurance2x annual salary + additional $25,000Long Term Disability Insurance (60% monthly salary)100% premiums paid by Sound18 Days of Paid Rest and Relaxation (Vacation)- beginning first year12 Days of Paid Sick Leave9 Days of Paid HolidaysHealth Savings Account (HSA)Flexible Spending Accounts (FSA)for health care (limited) and dependent day care costs (pre-tax)Employee Assistance Plan (EAP)The StandardSound retirement plan:401(k) plan (organization contribution) - Sound contributes 3% to team members plan even if you don’t.Teammembers are 100% vested; team members may contribute to their own planPaid TrainingFree in-house professional training and $400 annually + 3 paid days off-site trainingPublic Service Loan Forgiveness (PSLF)Free Supervision Hours -Washington State LicensureService Award - at 5,10,15,20 & 25 years of serviceBase Compensation: $28.12 - $29.55 per hour, DOEAdditional Compensation: $7 per hour for Mobile Crisis TeamShift differential for swing and NOC.

Created: 2025-10-13