Assistant Manager - Room Operations

Additional Information Job Number 25164175 Job Category Rooms & Guest Services Operations Location JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States, 78261VIEW ON MAP (Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States, 78261) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $25.02 - $28.37 per hour Bonus Eligible: Y JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the propertyu2019s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities u2022 Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. u2022 Runs and reviews critical information contained in room operations reports. u2022 Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. u2022 Operates all department equipment as necessary and reporting malfunctions. u2022 Ensures employees have the proper supplies and uniforms. u2022 Understands night audit procedures and being able to comprehend and utilize reports as necessary. u2022 Understands and complies with loss prevention policies and procedures. u2022 Communicates performance expectations employees in accordance with job descriptions for each position. u2022 Handles employee questions and concerns. u2022 Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget u2022 Supervises same day selling procedures to maximize room revenue and property occupancy. u2022 Verifies accuracy of room rates to maximize revenue opportunities u2022 Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. u2022 Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. u2022 Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience u2022 Assists in the investigation of employee and guest accidents. u2022 Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. u2022 Assists in the review of comment cards and guest satisfaction results with employees. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-10-13