Medical Support Assistant

Summary The Medical Support Assistant (MSA) assigned to the Community Living Center (CLC) and they will be responsible for clerical and administrative support. The MSA is a foundational role within the Patient Centered Care Initiative. The MSA will work collaboratively with members of the health care team including physicians, registered nurses, licensed vocational nurses, nursing assistants, pharmacists, social workers, dieticians, behavioral health staff etc. Responsibilities VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional MSA duties and responsibilities include: Performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for up to fifty-two residents. Coordinates and schedules the travel to various UCSF campus, other VA facilities or other private hospitals emergency and non-emergency appointments. Manages position responsibilities with some supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Maintains a hardcopy patient record for what is not computerized and maintain the electronic white board for emergency preparedness. Updates the Bed Management Solution BMS as part of the VISN 21 requirement to reflect current operational beds and active bed status; changes in patient room assignments need to be entered in the BMS; isolation room icons and EMS icons are entered to reflect bed status and metric on EMS response to clean time is measured. Serves as the liaison between Decedent Affairs, staff of Patient Effects and the unit. Serves as the primary coordinator for the maintenance of equipment with Engineering and meets daily with Engineering Service to ensure that all work requests are completed. Ensures accurate information is entered into the Veterans Health Information Systems and Technology Architecture (VistA) computer system, and the Computerized Patient Record System (CPRS). Receives telephonic requests for information and transmits requests to the appropriate physician. Will receive customers in-person, as well as gives and/or receives information to and/or from patients over the telephone at the request of the supervisor and/or other members of the health care team. Observes patients for physical or emotional reactions, providing reassurance during activities. Performs ordering of supplies and equipment using automated systems with the medical center. Responds to client requests and seeks resolution of family/patient/employee complaints; will forward unresolved complaints to supervisor, when appropriate Assists in the treatment of a variety of disorders along with performing assigned administrative work. Provides care that covers personal care, diagnostic support procedures, treatment procedures, patient data entry and patient teaching as outlined by the clinician. The work performed contributes to the completion of the patient's health care plan. Collates staffing sheets daily from charge nurse, verifies staffing sheets correlation with staffing schedules, Overtime usage. Scans staffing sheet to timekeeper and payroll Facilitates Consultations scheduled via VA Video Conference VVC, sets up physical equipment needed for the telemedicine with the consulting provider and the patient. Work Schedule: Full-time, hours vary on patient care needs Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 03250F Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the

Created: 2025-10-13