Customer Service Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power todayu2019s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST + Talking to many different types of people from across the country + Answering inbound phone calls from customers related to billing inquiries + Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards + Establishing and growing professional, positive relationships with Spectrum customers + Collaborating with management on customer issue escalations + Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, youu2019ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, youu2019ll feel at home on our billing team. WHAT YOUu2019LL BRING TO SPECTRUM _Required Qualifications_ + Education : High school diploma or equivalent + Schedule : Ability to work a variety of schedules including nights, weekends, and holidays + Language : Ability to read, write, speak and understand English _Preferred Qualifications_ + Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center + Technical Skills : MS Office, computer skills, typing + Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service + Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient COP139 2025-60761 2025 Here, our employees donu2019t just have jobs, they're building careers. Thatu2019s why we offer a comprehensive pay and benefits ( package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicantu2019s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.78 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internetu00ae, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, youu2019ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. ( Grow Your Career Here Weu2019re committed to growing a workforce that reflects the customers and communities we serve u2013 providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (

Created: 2025-10-13