Accounts Receivable Supervisor

Overview Your Future. Secured. ISC2 is a force for good. As the worldu2019s leading nonprofit member organization for cybersecurity professionals, our core values u2014 Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence u2014 drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, youu2019ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization u2014 an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Accounts Receivable Supervisor will be responsible for overseeing the Accounts Receivable team, and all billing, collections and reconciliation activities. This role will ensure timely and accurate invoicing, payment application, credit management and cross functional coordination with the Finance, Education and Sales teams. The Supervisor will also serve as the AR Manager delegate when needed and will have the expectation of a high degree of comprehension of the systems used by the AR Team, focusing on the technology and integration from system to system; This includes but is not limited to: Salesforce, CommerceTools, Stripe, Intacct and Cvent. Responsibilities + Supervise all Accounts Receivable staff and review all Accounts Receivable transactions including POu2019s, Invoices, Credits, Refunds, Ecommerce and AMFs. + Lead Month end close processes: final invoicing, reconciliations, statements, write offu2019s and reporting. + Accountable for overall AR Reconcilliation u2013including analyzation and justification of balance changes, KPIu2019s, and DSO numbers. Ability to investigate, identify, and resolve discrepancies. + Manage vendor registrations, including assignment and final review of vendor registration documents. + Maintain Accounts Receivable procedures and policies and train both internal and external stakeholders on AR processes. Work with teams as needed to develop and document new/updated processes. + Manage the reconciliation of Ecomm, AMF, Credit card and bank deposits. Monitor and investigate integration errors. Work with various teams on corrections. + Review and process credit applications. Accountable for evaluating and managing customer credit lines regularly. + Support RRP/CRM implementation through design and testing. Expectation to be able to work with the PMO team for any troubleshooting, questions, design, process capture, etc. Create and maintain up to date documentation. + Oversee the AR shared email box and case system, including assignment and coaching of AR team to support. Respond to inquiries and resolve various payment, etc. issues. + Lead the Event approval process based on customer credit and payment status. + Provide high-level customer service to both internal staff and external customers/partners, lending support to the various teams as needed. + Perform additional duties as assigned. Behavioral Competencies u2022 Must show strength with data analysis, follow-up, initiative, integrity, and judgement. u2022 Must be team oriented. Management Responsibility u2022 Must possess strong people leader skills Qualifications u2022 Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence u2022 Ability to analyze and evaluate documentation for accuracy u2022 Ability to oversee/review/perform various tasks with efficiency and accuracy u2022 Must be detail oriented, organized and be able to multitask u2022 Well-developed verbal and written communication skills u2022 Strong critical thinking/problem solving skills Education and Work Experience u2022 High school diploma or equivalent required, Associates degree preferred u2022 10 years minimum AR experience required, with time in a leadership or supervisory role u2022 Proficient in Microsoft Office (Word, and Outlook) with Strong Microsoft Excel skills u2022 Salesforce experience a plus u2022 Experience with Intacct, CommerceTools, Cvent, or Stripe a plus u2022 Experience using Adobe Pro u2022 Experience with process improvement-ERP implementation and documentation creation Physical and Mental Demands + Work extended hours or overtime, when necessary + Less than 5% travel required + Regular daily online attendance with a full time work from home model + Work in a professional home environment using office equipment such as a computer/laptop and monitor computer screens + Remain in a stationary position, often standing or sitting, for prolonged periods Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job Locations _US-Remote_ Posted Date _1 day ago_ _(10/10/2025 5:53 PM)_ _Job ID_ _2025-2148_ _# of Openings_ _1_ _Category_ _Accounting/Finance_

Created: 2025-10-13