Technical Support Representative (Remote)

Job Title: Technical Support Representative (Remote) Job Description The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls. You would be the human connection between customers and their technology. Using your own personal touch, you will answer questions about products and services while enriching customersu2019 lives. ( We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) JOB DESCRIPTION The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a u201cwork from homeu201d career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns u201c Worldu2019s Best Workplaces ,u201d u201c Happiest Employees ,u201d and u201c Best Companies for Career Growth u201d awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you As a remote Technical Support Representative, youu2019ll join an organically diverse team from 70+ countries where ALL members contribute and support each otheru2019s success and well-being, proudly united as u201cgame-changers.u201d Together, we help the worldu2019s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, weu2019re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great u201cwork from homeu201d opportunity that will allow you to reimagine an all-new career journey and develop u201cfriends for lifeu201d at the same time. Weu2019ll give you all the training, technologies, and continuing support youu2019ll need to succeed. Plus, at Concentrix, thereu2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within Thatu2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youu2019ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Technical Support Representative working from home, you will: + Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support + Provide inbound customer support using a call flow guide + Resolve technical issues related to hardware, software, and client products + Track, document, and retrieve information in databases + Be an amazing problem-solver + Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred + Deliver expert customer experiencesu2026with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative (Remote) role include: + 1+ year of customer service experience + A high school diploma or GED + Strong focus on building customer relationships + Comfortable using and explaining technology + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking with strong problem solving skills + Eagerness to learn new technologies + Strong problem-solving skills with the ability to ask probing questions to come to a resolution + Strong computer navigation skills and PC knowledge + The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule) + A desktop or laptop to complete PC and internet testing; A work computer will be provided + High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download) + Must reside in the United States and have a valid U.S. address for residence WHATu2019S IN IT FOR YOU One of our companyu2019s Culture Beliefs says, u201cWe champion our people.u201d Thatu2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weu2019ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. + DailyPay enrollment option to access pay

Created: 2025-10-13