Claims Adjuster - Cargo/Household Goods

Reference #: 2531Aires (has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.We Have...An award-winning technology platform, built in-house, that aligns with the future state of Global MobilityA strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and developmentA comprehensive benefits package, including a 401K matchRemote/Hybrid work environment based on candidate locationAn excellent career opportunity is currently available for a Claims Adjuster - Cargo/Household Goods reporting to Aires Pittsburgh, PA office.This exciting opportunity will allow you to utilize your experience to manage the insurance claims settlement process from initiation to closure. u00a0The Claims Adjuster - Cargo/Household Goods reviews documentation in advance of shipment to ensure it is complete and accurate while communicating with stakeholders to collect information, advise of policy requirements and limits, validate documents, identify exclusions, address high-value items, facilitate replacements and minimize risk.Position Responsibilities:Manages insurance claims settlement process from initiation to closure, operating within settlement authority and underwriter approval limitsWorks with repair network to assess damages for potential repairs, schedule inspections, review damages, cause of loss and evaluate coverage.Reconciles claim financials with the underwriter.Reviews and audits documentation, enters information into database, and follows up on inquiries and requestsLiaises with the Mobility team to validate coverage, communicate coverage limits, and address other important items with the transferee and movers prior to shipmentReviews valued inventories for coverage or claims issuesActs as a first level response for questions and inquiries, escalates as neededProvides shipment insurance services as backup to insurance supportRequired Qualifications:High School Diploma/GED required, Associate's or Bachelor's degree preferred2-3 years of customer service experience in an insurance or claims environment2-3 years of Household Goods insurance claims experience preferred2-3 years of relocation industry claims management experience preferred, if no relocation industry experience prior property, casualty or auto claim experience will be requiredClaims Handling License preferredAbility to interpret insurance coverage and review repair estimatesAdditional Qualifications:Excellent customer service and administrative skillsComputer literacy with MS Office products, and ability to grasp proprietary softwareDemonstrated ability to manage multiple competing tasksAbility to follow policies and proceduresCan-do attitudeGenuine desire to help othersTeam oriented mindset, with a strong sense of care and urgencyDesire to embrace our core values: u00a0Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. u00a0Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportuni y and require special assistance or an accommodation to apply, please contact us at AA M/F/Vet/Disability

Created: 2025-10-13