Customer Service Technician

Job DescriptionBrightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.As a Customer Service Technician your responsibilities will include:Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipmentPerforming maintenance and repair on outside plant facilitiesClimbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cablesObserving all safety rules and regulationsAssisting other technical personnel in the performance of their duties when requestedActively supporting sales and marketing related activitiesDirecting customer facing work and sales referralsQualificationsWHAT IT TAKES TO CATCH OUR EYEHigh School diploma or equivalent experienceAbility to distinguish colors on facilitiesAbility to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)Basic computer skills including MS Office applicationsAbility to work in confined spaces ( attics, crawl spaces, utility holes)Ability to work aloft ( ladder)Ability to work outside in all weather conditions and at various hours of the day/nightA valid driver’s license and satisfactory driving recordPositive and professional appearance and demeanor when communicating the company’s products and services to our customersAccountability/dependability (on time and on load when scheduled and serve on call as needed)Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directionsActive Learning (curious seeker of added information and actively works to improve skills and knowledge)BONUS POINTS FOR:Prior experience as a customer facing telecom operations technicianBasic electricity training/certification or documented equivalent work experienceADSL installation/repair experience (self/full installs)A+/Net + Certified Required Soft Skills#LI-GF1

Created: 2025-10-14