Help Desk Analyst I

Description :JOB SUMMARYThe Help Desk Analyst I provides telephone support for end users on a wide variety of hardware, software, and application issues. This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner. The Help Desk Analyst l will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.JOB QUALIFICATIONSEDUCATIONMinimum Required: High School diploma or equivalent.Preferred/Optional: Associate degree in IT Computer Support Specialist or Microsoft System Administrator or related technical field. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.EXPERIENCEMinimum Required: Experience in a technical support call center or customer service environment.Preferred/Optional: Two years’ experience in health care setting or related field. Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.CERTIFICATIONS/LICENSESMinimum Required: NonePreferred/Optional: NoneShift: Monday - Friday 12:00 p.m. - 8:30 p.m.Hybred/Remote position. Must be within 60 minute drive from Marshfield Clinic facility.

Created: 2025-10-14