Cafe Lead

Qualifications MINIMUM QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE Knowledge RequiredKnowledge of Health Department regulationsKnowledge of the menuKnowledge in the preparation of all beverages and foods offered in the CaféDetails of day to day operations of CafeTrained and knowledgeable in the dietary needs of 20/20 Lifestyles clients and the 20/20 Lifestyle food and beverage options available at PRO ClubKnowledge of heightened service standards Skills Required Skilled in making sound decisionsSkilled in MS Word and Excel, Outlook, SharePoint and POSExcellent customer service aptitudeStrong math skillsCash handling & reconciliationConflict resolution EXPERIENCE Current Food Handlers Permit requiredMust have 1-2 years’ experience working in a high volume coffee shop WORKING CONDITIONS/ PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position involves a high level of physical activity, including standing for long period of time, walking, and bending.This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone and email. It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.It is necessary to adapt to a frequently changing environment. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An Equal Opportunity EmployerThe Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence. Job Description Our Mission The Bay Club Company is a hospitality company. We provide experiences which celebrate a healthy and vibrant lifestyle. Our CultureOur unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.” Our Core Values:Actions We Live By. It’s who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person-we are a part of a powerful team.One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. GENERAL SUMMARYThe Café Lead position is responsible for ensuring that food service tasks are completed by associates in a timely manner while assuring the highest level of guest satisfaction possible. This is done through active and ongoing engagement with guests, helping to establish, maintain & train all service standards & systems, and genuinely striving to assure that every guest’s experience in the Café is exceptional. They will assist where needed to maintain a positive, productive work environment. Adherence to Bay Club’s Actions We Live By is expected and is critical to the success of the PRO Club Food Service Department. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.PRIMARY JOB FUNCTIONS Assure the highest level of guest satisfaction possibleEstablish and maintain a culture of regularly engaging with all guests. Including knowing the names and preferences of as many guests as possibleHelp establish and maintain and train all service standards and systemsAssure that all service staff adheres to the same engagement expectations as defined aboveAssures that all associates are actively following the cycles of service as defined by the PRO & F&B Management TeamProvide Regular and ongoing product sampling to guests as a gesture of appreciationUnderstand and follow through with excellent service recovery practicesAccurately operate the cash registerReceive and direct telephone calls including accurate message takingPrepare and create smoothie and espresso beveragesPrepare foods offered in the CafeStock supplies, products, and utensils throughout the restaurantGeneral cleaning of the Cafe and stock areasEnsure daily tasks are completed by each cast member, including but not limited to: cleaning tasks, warm-ups & special projectsBus tables and maintain the cleanliness of the eating areasProvide world class service to members and guestsPromote teamwork as a way of life in the Food & Beverage DepartmentServe in the lead capacity when other Food & Beverage management is not presentPerforms other related duties as assigned by managementAssists in the training of other AssociatesAssure that all service standards and operating procedures are adhered to at all timesAssure that all product quality control standards are adhered to at all timesAssure that all food and beverages delivered to guests are of the highest quality standardsFollow up and report on any observed negative quality issuesAssist in various administrative duties as assigned by the Chef/Manager.Assist in monthly product inventories as neededAssist with weekly ordering of supplies when assigned by the Chef/ManagerObserve portions served and report any discrepancies to kitchen managementMonitor daily staffing levels in relation to current business volumeWorks on the line in any capacity as needed during busy periods and when staffing is at a minimumAssist Management with conducting monthly Café staff meetings and daily warm-upsPromote teamwork as a way of lifeMaintains a safe & secure environment for all associates and guestsEnsure all Serve Safe practices are followedEnsure all equipment in proper working orderMonitors and assures that all Food Worker’s Permits are current for all Café associates

Created: 2025-10-14