BILINGUAL Customer Engagement Specialist

**COMPLETE YOUR ASSESSMENT AFTER UPLOADING YOUR RESUME TO QUALIFY FOR AN INTERVIEW***We are looking for a Sales Representatives to make outbound sales calls for our agents regarding our products and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. We have hands on training, you are sure to grow. We offer many advancement opportunities including Sales Leader, Onboarding Specialist, Customer Service Representative, Protg and Executive Insurance Agents.BenefitsAnnual Base Salary + Bonus OpportunitiesHands on TrainingCareer Growth OpportunitiesRetirement PlanEvenings OffMon-Fri ScheduleFlexible SchedulePaid Time Off (PTO)ResponsibilitiesEssential Duties*Handle inbound and outbound contacts in a courteous, timely, and professional mannerListen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksAccurately document and process customer claims in appropriate systemsFollow all required scripts, policies, and proceduresUtilize knowledge base and training to accurately answer customer questionsComply with requirements surrounding confidential information and personal informationAppropriately escalate customer issues with the managerial teamEnsure first call resolution through problems solving and effective call handlingAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsRequirementIt's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.*Required*Must be 16 years of age or olderExperience with data-entry utilizing a computerThe ability to read and speak Spanish fluentlyOrganizational, written, and oral communication skillsAbility to work regularly scheduled shifts within our hours of operation including the training periodFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applicationsHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem solving and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity are prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

Created: 2025-10-15