Dispatcher/Reservationist/Scheduler

This is a Flex position with required weekend hours Saturday and Sunday shifts 7:00am -3:00pm and possible additional hours during the week to cover call offs in our Dispatch Center working on site in Whitmore Lake, MITraining shifts will be between 7am-3pm.Flex " on call" work shifts to be covered will vary between 7am-10pm M-F not to exceed 8 hours in a day.Want to meet people from all walks of life with a story to tell? Want to make a positive impact and serve your community? Work for a non - profit!Join People's Express Inc.We are seeking a detail-oriented, friendly, and outgoing organized employee to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.Responsibilities:Take a trip request and repeat it back to the client for confirmationDetermine the number of passengers to be transportedMinimize the amount a client is placed on holdSchedule trips for driving, creating daily efficient routes- Handle incoming reservation requests and inquiries promptly and professionally- Communicate effectively with drivers, dispatchers, and customers to ensure timely service- Maintain accurate records of reservations, routes, and fleet status- Collaborate with the logistics team to streamline operations and ensure efficiency - Utilize Routing Box Software for reservation trackingClients:Communicate information on the trip to be scheduled, if we are unable to accommodate then work with client to find alternate times to meet their needsInform the customer of the drop off windowUnderstand all People's Express service areas and how to put fares in correctly.Ensure that all clients understand our policies when booking certain tripsCustomer Service:Express our mission and values to the publicServe as a representative of People's Express, Inc.Follow up phone calls with all clients for tripsProgram arrivals in scheduling software no earlier than 30 minutes prior to appointment or desired arrival timeExperience:- Prior experience in reservations, customer service or call center required- Strong communication skills and phone etiquette- Knowledge of dispatching procedures and logistics operations- Experience with Routing Box or similar medical scheduling software- 2+ years working in dispatching is required- 1+ years in customer service is requiredExperience in transportation is requiredComputer literate and proficient in EXCEL, WORD other MS softwarePreferred SkillsEffective CommunicatorCritical thinking skillsAbility to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilitiesOrganizational and time management skills to effectively manage multiple services and schedulesPerform well at stressful times and high paced environment as well as multitask efficientlyKeep management informed of the status and informs of any significant issues on a timely basisTeam Player who can work well with all employeesAbility to establish priorities and work independently with general oversight from supervisorThis position offers the opportunity to work in a dynamic environment where your organizational skills and attention to detail will contribute to the smooth operation of our transportation services.Job Type: Full-timePay: $21.00-$23.00 per hour Benefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayWork Location: In personJob Posted by ApplicantPro

Created: 2025-10-15