Patient Access Representative & Switchboard Operator (...

Description :JOB SUMMARYThe Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end.JOB QUALIFICATIONSEDUCATIONMinimum Required: NonePreferred/Optional: NoneEXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES Minimum Required: Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.). Must possess and display exemplary customer service skills. Must be able to understand health insurance benefits. Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries. Must possess problem solving skills and be able to work both independently and as a team.Preferred/Optional: Two years’ experience in a healthcare setting working in a reception or billing role. Experience with Health Information Management system.CERTIFICATIONS/LICENSESMinimum Required: NonePreferred/Optional: Certified Health Access Associate (CHAA) desired.JOB SUMMARYThe Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital.JOB QUALIFICATIONSEDUCATIONMinimum Required: NonePreferred/Optional: NoneEXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES Minimum Required: Windows based computer experience. Excellent communication and interpersonal skills. Ability to handle changing working conditions, deal with large volumes and a variety of tasks. Must take initiative, exercise good judgement, and demonstrate resourcefulness in problem solving. Ability to prioritize and organize multiple tasks.Preferred/Optional: Previous experience in office setting of one year.CERTIFICATIONS/LICENSESMinimum Required: NonePreferred/Optional: NoneAFSCME Job PostingHours: 6a-6p, 7a-3p, 1p-11p, 3p-11p, 4p-12a , as assigned, including weekend shifts as needed. Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work weekWage Range: $16.05 - $21.28 (Patient Access Rep) or $16.05 - $21.28 (Switchboard Operator)

Created: 2025-10-15