Technician I - Service Desk (58195)

Description"> Job Purpose The Technician I provides front-line technical support for end users across multiple locations. This role covers troubleshooting, installation, and maintenance of computers, peripherals, and mobile devices, while ensuring a professional and customer-focused experience. The Technician I also works with other departments to assist in supporting networking and server systems as directed. Essential Duties and Responsibilities Install, configure, and maintain company computers, laptops, printers, and peripheral equipment. Perform first-level troubleshooting for hardware, operating systems (Windows/macOS), and user accounts. Provide support for widely used productivity and creative software (office suites, design tools, and related applications). Assist in supporting mobile devices, including HP and Apple products. Provide end-user assistance with email, file access, and collaboration tools. Contribute to endpoint security efforts, including antivirus and patching processes. Document support requests, incidents, and resolutions in the service desk system. Escalate more complex issues, including advanced networking and server incidents, to higher-level technicians while providing initial triage and support. Collaborate with peers and other departments on joint troubleshooting and project work. Follow departmental standards, documentation practices, and service desk workflows. Perform other duties as assigned. Qualifications Foundational knowledge of computer hardware, operating systems (Windows/macOS), and networks. Familiarity with common productivity and creative applications. Ability to diagnose and resolve printer and peripheral issues. Basic understanding of networking and server environments, with willingness to learn and assist. Customer service experience and strong communication skills. Basic problem-solving and analytical skills. Ability to manage time effectively in a fast-paced environment. Self-motivated with the ability to work independently and under supervision. Education and Experience Associate degree in Information Technology or related field, or equivalent work experience. Previous customer support or help desk experience preferred. Other Requirements Valid driver’s license. Ability to lift/move up to 50 pounds occasionally. Willingness to travel occasionally between sites.

Created: 2025-10-15