Director Onboarding Process Optimization (Remote ...

Description: Hyatt Hotels Corporation seeks an enthusiastic Director, Global Onboarding Process Optimization to join our Global Commercial Onboarding team. In this role, you will be collaborating closely global and regional leaders across Commercial Servicesu2014including Operations, Development, Revenue Management, Digital, Marketing, Distribution Services, Content, Sales, Loyalty, and Technology, where youu2019ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of whatu2019s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purposeu2014to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. Weu2019re proud to have earned a place on Fortuneu2019s prestigious 100 Best Companies to Work Foru00ae list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. Weu2019re proud to offer exceptional corporate benefits which include: u2022 Annual allotment of free hotel stays at Hyatt hotels globally u2022 Flexible work schedule u2022 Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center u2022 A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption u2022 Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. Qualifications: The Director, Global Onboarding Process Optimization is responsible for driving cross-functional efficiency and alignment across all commercial aspects of hotel openings, transitions, and integrations globally at Hyatt Hotels. This role is focused on identifying, refining, and implementing best-in-class commercial processes that accelerate readiness, reduce complexity, and improve consistency across regions, while allowing for brand differentiation where it adds value. Working through influence, the Director partners with global and regional leaders across Commercial Servicesu2014including Operations, Development, Revenue Management, Digital, Marketing, Distribution Services, Content, Sales, Loyalty, and Technologyu2014to optimize the end-to-end commercial onboarding experience for new hotels. This role demands a natural collaborator and problem-solver with a strategic mindset and a hands-on approach. u2022 Analyze and map the current commercial processes related to hotel openings, conversions, and transitions globally. u2022 Identify inefficiencies, gaps, and inconsistencies in timelines, ownership, and execution across disciplines. u2022 Lead initiatives to simplify, standardize, and optimize commercial workflows to support timely, high-quality hotel launches. u2022 Act as a central connector and facilitator among global commercial teams to align on shared goals, deliverables, and dependencies for each stage of the opening lifecycle. u2022 Develop and lead process improvement roadmaps with measurable objectives, milestones, and stakeholder engagement plans. u2022 Support the implementation of global standards, templates, timelines, and tools to drive consistency u2022 Gather data and stakeholder feedback to monitor the impact of commercial readiness efforts and identify further opportunities for refinement. u2022 Track and report progress against optimization goals and key metrics to leadership. Qualifications Experience Required: u2022 8u201310 years in commercial operations, process improvement, or project management within a global hospitality or related service industry. Experience Preferred: u2022 Bacheloru2019s degree in Business, Hospitality, or related field required; MBA or advanced degree preferred. u2022 Strong exposure to or direct experience with hotel openings, transitions, or systems enablement. u2022 Experience working in large, matrixed, global organizations with cross-functional accountability The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. ________________________________________ We welcome you: Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. Weu2019d love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. _The salary range for this position is $130,000 to $175,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate._ Primary Location: US-IL-Chicago Organization: Hyatt Corporate Office Pay Basis: Yearly Job Level: Full-time Job: Commercial Services Strategy & PMO Req ID: CHI014953Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Created: 2025-10-15