Technical Services Application

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we'rehelpingchange how the world prevents, detects and guides treatment forcancer. We give patients and clinicians the clarity needed to makeconfident decisions when they matter most. Join our team to find apurpose-driven career, an inclusive culture, and robust benefits tosupport your life while you're working to help others. PositionOverview The Technical Services Application Scientist is responsible forproviding outstanding technical support of Exact products to ExactSciences Clinical Lab customers. This position works in collaborationwith others on troubleshooting and resolving customer assay questions orissues in a timely manner. This position will also work on transferringnew development projects and bringing enhancements of current productsand processes to the customer. This position may include approximately15% travel. Essential Duties include but are not limited to thefollowing: Receive and document incoming customer communications. Workcooperatively with the Technical Services team and when appropriateinternal functional departments to troubleshoot and resolve customerquestions or requests in the areas of reagent, consumables, and assayrelated issues. Support troubleshooting of customer issues through rootcause investigation, experiment design, study execution, data analysis,and reporting. Conduct bench level experiments within several productareas. Clearly and accurately summarize and document troubleshootingactivities or technical summary. Conduct enhancement activities ofexisting products or processes and assist in implementation of newproduct launches. Prepare reports and documentation providing theanalysis or summarization of project status and results. Assist withmetrics tracking to monitor performance of the technical services teamand quality of the product delivered to the laboratory customer. Draftand distribute content of customer communications including customernotifications and technical or service bulletins. Identify, contribute,implement, and report on improvements in processes and products.Clearly, frequently, and accurately communicate with employees andcustomers in person, via the telephone, or by email. Provide technicaland hands-on support to laboratory customers. Apply analytical andtroubleshooting skills. Ability to work in a detail-oriented manner withsolid organizational skills. Maintain confidentiality... For full infofollow application link. We are an equal employment opportunityemployer. All qualified applicants will receive consideration foremployment without regard to age, color, creed, disability, genderidentity, national origin, protected veteran status, race, religion,sex, sexual orientation, and any other status protected by applicablelocal, state or federal law. Applicable portions of the Company'saffirmative action program are available to any applicant or employeefor inspection upon request. APPLICATION INSTRUCTIONS: ApplyOnline: ipc.us/t/F6837B6879DF4DBA

Created: 2025-11-15