E-Commerce Merchandising | Fulfillment | Customer Svc. ...

JOB DESCRIPTION Location: Novato, CA Join a Team That Delivers Healthy Beauty Happen Daily At Beauty Heroes, we're more than just a beauty and wellness store-we're on a mission to deliver healthy, high-performance products that make a positive impact. We believe in curating exceptional products, creating a welcoming experience, and having fun while doing it. Our team wears many hats, and no two days are the same-but that's what makes it exciting. We're looking for a Fulfillment + Customer Care Specialist / Product Merchandising Supervisor to join our small but mighty team. If you love the idea of blending hands-on fulfillment, customer care, and product merchandising into one dynamic role-this could be the perfect fit. What You'll Do: Fulfillment + Warehouse Management: * Print, sort, and prioritize daily orders * Pick, pack, and ship orders with care * Monitor inventory levels and report needs * Receive and check in new products * Manage and expedite backorders * Keep the fulfillment space organized and efficient * Support subscription box fulfillment * Assist with purchasing administration Customer Care: * Respond to customer inquiries via our customer care platform, ReAmaze, and phone * Provide updates on backorders and shipping timelines * Reconcile outstanding orders ️ Product Merchandising: * Maintain and update product listings on the Beauty Heroes website * Coordinate and schedule new product launches * Ensure products are accurately described, tagged, and visually appealing * Support purchasing for new product additions * Work closely with our Novato store team to curate new in-store launches * Manage SKU updates, price adjustments, and product archiving * Continuously improve merchandising for better product discoverability What We're Looking For: * Retail warehouse, fulfillment, or e-commerce experience * Knowledge of retail/wholesale operations and shipping procedures * Proficiency on Mac, PC, MS Word, and Excel * A seriously detail-oriented, thoughtful, and mindful team player * Strong communication skills and a professional, friendly demeanor * Ability to self-manage and prioritize tasks in a fast-paced environment * Proactive problem-solver with a get-it-done attitude * Someone who enjoys working with a small, passionate team that makes a big impact Bonus Points If You Have: ️ Experience in beauty, health, or wellness retail ️ Familiarity with subscription box fulfillment ️ Knowledge of Shopify, or similar e-commerce platforms ️ A passion for sustainable, eco-conscious beauty Minimum Education: Bachelor's Degree Why Join Beauty Heroes? We Love What We Do - We're passionate about healthy beauty and delivering an exceptional experience. No Two Days Are the Same - We wear many hats, but that keeps it fun and fulfilling. A Small Team Making a Big Impact - Your work matters here. You'll Work With Great People - We like who we work with, and we have fun doing it. Ready to Join Us? Send your resume and a brief note about why you'd love to work with us. We can't wait to meet you!

Created: 2025-10-16