$17/HR & Up To $3k Bonus- Consumer Sales Rep- WFH

Responsible for taking inbound calls from small to medium size business owners. On these calls you will learn about their business and ensure they are trying to sign up for the right card to maximize their business. If so, then walk them through the application process if not explain the right card they should be applying to and then walk them through the application process.Hourly: $17Hire out of WI,TX, GA, AL, MO, NC and OH.Posting end Date: End of 2025Sales Associate FunctionsConnect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and proceduresSales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulationsCall processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer serviceDepending on client requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based off of product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offerAgents should maintain established quality and completed calls per hour goals while supporting Salelytics goals and objectivesMaintain excellent product knowledge regarding product offers, pricing and upsellsGeneral Associate Job ResponsibilitiesExercise exceptional customer service skills in an effort to optimize each contact with the customerEnsure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulationsAssist in resolving routine program quality issues by identifying issue(s) and researching in a timely mannerMaintain required documentation in an accurate and timely manner using established systemsMaintain strict confidentiality of information provided by customer or data accessed within assigned systemsMaintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer callsEstablish and maintain a professional relationship with internal/external customers, team members and department contactsEscalate to supervisor any situation outside the employee’s control that could adversely impact the services being providedRelated Duties as AssignedThe job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbentsConsequently, job incumbents may be asked to perform other duties as requiredAlso note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined abovePlease contact your local Employee Relations representative to request a review of any such accommodationsCore Competencies Problem Solving and Decision Making Identifies and analyzes problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve themIs able to handle customer concerns with minimal assistanceIs able to escalate problems to supervisors and managers appropriatelyPossesses good business sense and judgment to be able to resolve customer concerns on the spotAlways follows up as necessary and keeps the customer informed of the situationAttention to Detail & Multi-TaskingHas the ability to quickly and accurately scan for errors; relates to visual, numerical, and verbal data; also relates to generating and transmitting error-free products and workIs capable of devoting optimal attention to a task or project to ensure it is completed to the highest quality standards. Is able to simultaneously manage several tasks/activities efficiently and effectively, using available resources and time constraints, and to achieve objectives in a timely, cost-effective manner with the highest-quality delivery possiblePlanning & Organizing WorkAbility to schedule resources and one's own time in order to accomplish a goal; can include both short- and long-term schedulesOrganizes work tasks to maximize quality and completenessBasic Computer Knowledge & Orientation Toward TechnologyPossesses basic computer knowledge and technological skills, including the ability to use search tools, browsers, and email programsAlso expresses an interest in and willingness to learn new technologyBasic and Applied Mathematical SkillsPossesses the ability to add, subtract, multiply, and divide, in support of work activitiesWilling to LearnRapidly absorbs new information. Learns, remembers and applies new techniques or proceduresIs curious to learn new things and ways of doing the jobDelights in sharing best practices with othersCommunication SkillsCommunicates in a clear and convincing manner using oral and written formsIs able to read, interpret, and apply written directions and guidelinesListens attentively and ensures understanding of what is being saidCustomer Service OrientationWelcomes and acknowledges each customer with a sense of urgency and provides the customer with their full attentionEngages customers to identify their needs, address their issues, meet their expectations, and ensure their satisfactionAlways tries to help and assist the customer in a polite, respectful, and friendly mannerChallenges oneself to find new and innovative ways to enhance the customer experienceActs as a trusted advisor to customers by offering products and services that truly meet their identified needsUnderstanding and Negotiating with OthersIdentifies with and understands the feelings, thoughts, and attitudes of customers and co- workers. *Treats others with dignity and respect. Keeps the customer's or client's best interest at the heart of all decisionsEffectively works with customers and co-workers alike to produce agreement on a course of action or on outcomes that satisfy various interests; understands the other party's motives and tactics and strives to achieve a positive result for all parties involvedIs able to substantially influence the thoughts and actions of others; consistently convinces others to embrace a particular position or viewpoint, and/or to take a specific course of actionOpenness to Feedback and AdaptabilityIs always open to providing and receiving constructive feedback to/from othersDemonstrates the capacity to readily change actions, opinions or behavior based upon feedback from teammates and leadersIs able to successfully adjust/adapt his/her approach when faced with multiple demands, shifting priorities, or rapid change; handles ambiguity wellPersonal StabilityRemains controlled in the face of pressure, complaints or failure; has the ability to think rationally and logically despite considerable pressuresCopes well with setbacksIs thick-skinned when dealing with irritable customers or co-workersIntegrity and Adherence to Policies and ProceduresIs a trusted associate with confidential information, goods, and productsModels the appropriate behaviors for others in the organizationKeeps confidences, admits mistakes, and does not misrepresent him/herself for personal gainCan monitor self-activities and will do what was promisedWill admit mistakesAlways follows procedures and appropriate policies to minimize risksConscientious & DependableIs committed to achieving and maintaining high work standardsTakes personal pride in the quality and output of workLooks for ways to improve existing work processesIs responsible and reliableShows up to work on time and when requiredIs available to work when needed and rarely misses scheduled work timeIND 123Applicants for this job will be expected to meet the following minimum qualifications.Education Must be 18 or older and have a High School education or GED required Additional education may be required based on individual projects and/or locationsExperienceCandidates need to meet the experience requirements for specific program OtherBased on Project and/or Location of Project the following may be required. Ability to pass standardized interviewScore acceptably on job related testing assessmentsAbility to work flexible schedules, which may include working at least one weekend day Ability to clearly communicate using a clear, distinct voiceBased on program may need to be bilingual in English, Spanish, French, etc.Present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations to meet client requirements and bring customer issue to resolution

Created: 2025-10-16