HCA Navigator

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.Discover why Cooper University Health Care is the employer of choice in South Jersey.Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelinesFacilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointmentsWorks closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED providerVerify insurance coverage and demographic informationCollect and receipt patient paymentsResponsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directlySchedule patients for appointments with community services when appropriateAbility to work collaboratively with and communicate with multidisciplinary teams on behalf of the patientInform patients of billing policies and managed care referral and/or pre-authorization requirementsAssists patients and their families with obtaining referrals from PCP to needed specialist when neededProvides support and counseling to patients and families as appropriateCommunicates with referring providers as appropriate to address patient and physician needsPartners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary careServes as a resource for community resourcesTrack and report weekly on all scheduled servicesFloat to other ED Registration work areas, as needed, to assist with patient access to Cooper servicesPosition will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scopeMinimum 3 yrs experience in a high-volume ambulatory medical practice, emergency department, or hospital admissions.High school diploma required; some college preferred.Excellent customer service, analytical and organizational skills.Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.Ability to multi-task in fast-paced environment, and work any shift, as needed.USD $20.00USD $31.00

Created: 2025-10-16