Call Center Representative

Description TheCall Center Representativeis responsible for providing superior service to both the internal and external customer. In this role you will be responsible for expediting all incoming calls in a timely and accurate manner, respond to guest questions, as well as handling guest requests for services by followingthe prescribed script while handling the calls. Utilizes several computer programs simultaneously to obtain all of the informationrequired to effectively service the guests.Processes online reservations for hotel roomsReceives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information.Utilizes computer systems to access information and effectively processdinner reservations using established departmental procedures. *** IF YOU ARE HAVING TROUBLE LOGGING IN TO YOUR ACCOUNT, PLEASE CONTACT TECHNICAL SUPPORT 1-888-772-9773. Position Requirements Must be 18+ years of age or older with a Valid Driver License. High School Diploma or GED required. One year experience in a call center environment required. Must be able to use all equipment associated with the position, including but not limited to, computer keyboard, Cisco Call Manager software, paging system and two-way radios. Cross training to achieve proficiency in both PBX and Reservations System is required. Must adhere to all departmental and company policies and procedures and should be prepared to work a flexible schedule.

Created: 2025-10-16