Service Coordinator

Job Title:Service CoordinatorLocation:On-site in Plymouth, MNJob Type:Full Time, Direct HireJob OverviewOur client is seeking a detail-oriented and customer-focused Service Coordinator to manage a variety of service activities including small-scale projects, warranty administration, planned and on-demand maintenance. This role involves direct communication with customers, vendors, and labor partners (lighting technicians and electricians), and close collaboration with internal teams such as Logistics, Procurement, Project Management, and Finance.Key ResponsibilitiesOversee service work orders from initiation to completion, including setup, tracking, material procurement, partner coordination, warranty handling, closeout, and invoicingManage small-scale customer projects using project management tools and best practices to ensure timely deliveryProvide exceptional customer service and maintain strong client relationshipsCoordinate emergency and off-hours service requests as part of a rotational on-call scheduleSchedule and manage labor partners for service and warranty workEnsure adherence to project scopes, budgets, and timelinesMonitor service quality, identify improvement opportunities, and communicate feedback to internal teamsCollaborate with internal departments to maintain consistency in service deliveryContribute to process improvement initiatives within the departmentMaintain accurate data and reporting using tools such as Oracle, SmartSheet, Salesforce, and customer portalsDevelop subject matter expertise in relevant service areasPerform additional duties as assignedQualificationsBachelor’s degree or equivalent experience1-3 years of customer service experienceStrong written and verbal communication skillsProficiency in Microsoft Excel; certifications are a plusExcellent problem-solving and critical thinking abilitiesAbility to manage multiple tasks and projects simultaneouslyExperience working independently and collaboratively in a team environmentDetail-oriented with strong organizational skillsComfortable with Microsoft Office Suite (Word, PowerPoint, Experience communicating with vendors and customersPreferred QualificationsTechnical knowledge of lighting, electrical systems, and LED technologiesExperience in lighting project management across industrial, commercial, or retail sectorsBackground in retail operations

Created: 2025-10-16