Customer Service Representative

Benefits:Health, vision, dental, and supplemental insurance401K Retirement PlanPaid Time OffContinuous product & technology trainingHSA & Life InsuranceCollege Savings PlanCome join the team at Kettle Moraine Heating & Air Conditioning in Delafield, WI! We are looking for a Customer Service Representative to join our growing business within the electrical services space.For over 30 years, we have been helping homeowners and businesses in Southeastern Wisconsin stay comfortable and safe. As a family-owned business, our services are designed with our customers in mind with heating, cooling, plumbing, electrical, and air quality issues. We make complex installations and repairs simple for the customers that we serve.What you’ll do: Manage work area - greet guests, handle instore purchases, open/close shop.Update customer database - enter in confidential customer information in all system platforms.Assist owner and coworkers in miscellaneous projects.Provide excellent customer service, both within an inbound and outbound setting via phone and email.Must be organized with strong attention to detail, prioritize appropriately, and meet deadlines with an ability to multitask.Work with field technicians on installation projects, services, and maintenance.Willingness to learn about our products and services offered through training.Must be flexible to work overtime hours.What you will bring: High school diploma or equivalent.Proven experience within a customer service setting.Trades experience within electrical, carpentry, plumbing, HVAC, construction, distribution, warehousing, or field services is a plus.Strong organization and time-management skills with a proactive mindset to better the team.Results driven, strategic thinker who is self-motivated, and problem solver.Proficient computer skills; knowledge of MS Office products and Service Titan is a plus. **This job is with an independent Generac dealer and not for employment with Generac Power Systems, Inc.**We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2025-10-16