Applicant Services Representative

Why You Want To Work Here:We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.Responsibilities of the Applicant Services Representative:Answer incoming phone callsReceive and respond to incoming emailsCalculate benefits information, status, and paymentsRoute calls to appropriate departmentsProcess status requests, applications, documents, and eligibility waiversMaintain files of informationResearch correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, , Federal Identification Number or Social Security Number discrepanciesOther duties as assignedRequirements of the Applicant Services Representative:Over 2 years of previous customer service / data entry processing experiencePrevious benefit fund experience strongly preferred, but not requiredPrevious banking or number/ finance-oriented experience desiredListens well with the ability to communicate effectively both in verbal and written communicationsPresents a professional image in the officeStrong attention to detailDemonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor$50-60k + BenefitsFull-Time, Onsite

Created: 2025-10-16