Client Service Representative

VCA Loomis Basin Veterinary Clinic is looking for a full-time Client Service Representative to join our team. The ideal candidate will be compassionate, able to connect with people, and reliable. Previous experience in a veterinary hospital is a bonus VCA Loomis Basin is a 24/7 emergency, specialty and general practice hospital. Our specialties include Oncology, Internal Medicine, Cardiology, Radiography, Critical Care, and Specialty Surgery. As a 24/7 hospital, we are looking for someone who can provide excellent customer service when owners are in distress and able to approach situations with a listening ear and empathy. VCA Loomis Basin is a quirky group of people who genuinely enjoy caring for our patients. We strive to create a workplace that is fun, safe, and rewarding. Our goals are that our associates feel seen and heard and that our clients leave feeling they received the best care for their furry family members. ESSENTIAL FUNCTIONS: + Greeting visitors + Answering telephones + Scheduling and confirming appointments + Placing outbound calls for follow-ups and reaching out to prospective clients + Presenting and explaining fees, including processing payments + Answering questions regarding services and cost + Managing medical records, charts, reports and correspondence QUALIFICATIONS: u2022 High School Diploma/GED or equivalent u2022 Excellent listening and communication skills u2022 Compassion for pets and peopleu2014as well as awareness and understanding of othersu2019 reactions u2022 Proven decision-making skills to choose the most appropriate course of action u2022 The ability to integrate new information into problem-solving u2022 Proficiency in Microsoft Office u2022 Willingness to work non-traditional hours, including nights, weekends and holidays u2022 The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts, mental health resources, and more We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $19 to $25 per hour. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Created: 2025-10-17