TVC - IT Support Specialist II (IT Support Specialist ...

Please Note:All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed./To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended./College transcripts, licenses, certifications, etc. must be provided before an interview can be extended.If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.Resumes do not take the place of this required information.To learn more about TVC Employee Benefits, please click on the link below:Through Work in Texas: Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.CAPPS Recruit:Description:The Information Technology Support Specialist job classification series is intended for employees who provide technical assistance and support related to computer systems, hardware, and software in a help desk setting. Employees are typically part of a multi-tiered help desk team. Collectively, these employees are able to take calls/emails from users; troubleshoot and manage relatively simple hardware, software, or network problems; and research and resolve the most difficult and complex problems./To promote a strong environment, TVC maintains a telework policy. Telework is decided by the division and contingent on performance. Telework is not a contract of employment and if granted may be terminated at any time and for any reason without notice./ Essential Duties and Responsibilities: u00b7 Assist in the agencyu2019s IT asset management. Support tracking inventory, surplus preparation, and accountability of devices issued to staff. Ensure accurate documentation and timely updates to inventory records.u00b7 Help maintain records for IT equipment including warranty status, replacements, surplus, and reissuance. Prepare obsolete devices for removal and assist with equipment distribution and returns.u00b7 Assist with IT purchasing processes, including submitting requisitions for hardware, peripherals, and software through CAPPS.u00b7 Support onboarding and offboarding activities by helping provision and deactivate employee email accounts and system access. Ensure required applications are installed and configured properly.u00b7 Provide first-level support for hardware, software, and office equipment issues (e.g., computers, printers, phones). Troubleshoot common problems and escalate complex issues as needed.u00b7 Set up computers and office equipment for new and existing employees. Install standard software, ensure proper cable connections, and assist with resolving basic connectivity issues.u00b7 Basic understanding of Microsoft Azure Administrationu00b7 Familiarity with Azure Active Directoryu00b7 Working knowledge of Microsoft 365 (O365)u00b7 Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipmentu00b7 Identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution.u00b7 Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, printers, and fax machinesu00b7 Recognizes and escalates difficult problems to a higher level of support.u00b7 Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions.u00b7 Installs, maintains, and performs minor repairs to hardware, software, or information resources equipmentMilitary Crosswalk information: Minimum Education:Associate degree or higher with major in computer science, cybersecurity, information technology, computer engineering, computer information systems, management information systems, or related field. Experience and education may be substituted for one another.College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.Minimum Experience:One (1) year of experience in IT support function or IT helpdesk,technical assistance and support related to computer systems, hardware, and software,resolve, and respond to incident and problem callsor related field experience.Additional Requirements:u00b7 A valid Texas Driveru2019s License must be provided within 90 days of hire. Preferred Experience and Qualification: u00b7 CompTIA Au00b7 Azure Administrationu00b7 Microsoft 365 FundamentalsEnvironmental & Physical Conditions: Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.Notes to Applicants:To receive Military Employment preference, applicable source documentsmust be provided before an interview can be extended. Attaching documents to the application is preferred.College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.Veterans Information: The TexasVeterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:The Texas Veterans Commission does not discriminate on the basis of personu2019s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services. Job: Computer and Mathematical Organization: TEXAS VETERANS COMMISSION Title: TVC - IT Support Specialist II (IT Support Specialist II) Location: Texas-Austin Requisition ID: 00053547

Created: 2025-11-01