Integrated Operations (IO) Bridge Analyst

Integrated Operations (IO) Bridge Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None Anticipated Posting End: 12/22/2025 The Integrated Operations (IO) Bridge supports the customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation, network lockdown support, Incident /Problem Management support, as well as providing some quality assurance and training duties. Work hours will be permanently assigned based on operational requirements: Work hours tobe assigned: Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 0600-1800 OR 1800-0600 Position Responsibilities: u2022 Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units u2022 Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations u2022 Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends u2022 Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services u2022 Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems u2022 Ability to conduct trend analysis and support analytical investigation as needed u2022 Provides operational coordination for network Event and Incident Management functions u2022 Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership u2022 Fill-in support for Shift Supervisors as needed u2022 After hours support for Enterprise IT Maintenance Coordinator u2022 Facilitates meetings, coordinate briefing materials with customer u2022 Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers u2022 Supports the Government by performing daily ad hoc taskings from the Customer u2022 Generates Situational Awareness notification via various messaging systems for distribution to customers u2022 Provides technical assistance, when requested, by the Customer in support of defined duties u2022 Provides coordination, data collection, and other support to the After Action Report process u2022 Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation u2022 Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet u2022 Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience u2022 Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components u2022 Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists u2022 Documents resolutions and updates self-help and staff knowledge bases. u2022 Alerts management to recurring problems and patterns of problems Required Qualifications: u2022 An Active TS/SCI Clearance with Polygraph u2022 At least 5 yearsu2019 experience maintaining IT infrastructure and services in the Ecosystem, or equivalent u2022 Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet u2022 Excellent written and verbal communications skills u2022 Excellent customer service skills u2022 Proficient writing skills u2022 Experience drafting and briefing presentations and executive level reports u2022 Must be able to review technical documentation and summaries information for executive level review u2022 Working knowledge of network operations and IT services u2022 Operational experience collaborating and directing resources supporting mission critical operations u2022 Must be available for on-call support in the event of a COOP or crisis situation as directed by customer Required Certifications: u2022 Current Security+ or any DoD 8140 IAT certification u2022 ITIL 4 Certification - must be obtained within 60 dates of start on Program - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, youu2019ll be part of a high-performing group dedicated to our customeru2019s missions and driven by a higher purpose u2013 to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. Youu2019ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground u2014 in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ( ________________________________________________________________________________________ Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (. The proposed salary range for this position is: $67,800 - 142,200 USD _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Created: 2025-11-01