Client Service Leader - Water & Wastewater Services

42897BR Requisition ID: 42897BR Business Unit: NAU Job Description: CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple private, municipal and state agency clients in the greater New England market. CDM Smith has been providing services in the municipal infrastructure sector in New England for over 75 years. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients. As a member of this team, you will contribute to CDM Smith's mission by: u2022 Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the New England region. u2022 Aligning CDM Smithu2019s firm-wide strategies with local business development activities. u2022 Being responsible of the overall financial performance of projects within a client portfolio. u2022 Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations. u2022 Assembling and leading client and project teams to meet client needs and project requirements. u2022 Developing and managing proposal efforts and presentations. u2022 Implementing CDM Smithu2019s Sales Delivery Process and proactive use of CDM Smithu2019s sales tools. u2022 Negotiating critical issues with clients and potential teaming partners and subconsultants. u2022 Development of technical approaches and strategies. u2022 Assisting on individual projects and meeting billable hour targets. u2022 Meeting annual sales goals from both existing and new clients. u2022 Managing business development budgets and costs. u2022 Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives. u2022 Following and implementing CDM Smithu2019s standardized business practices. u2022 Participating in CDM Smithu2019s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding. u2022 Adhering to CDM Smithu2019s Core Values. Job Title: Client Service Leader - Water & Wastewater Services Group: NEG Employment Type: Regular Minimum Qualifications: u2022 Bachelor's degree. u2022 15 years of related experience. u2022 Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. u2022 Equivalent additional directly related experience will be considered in lieu of a degree. Preferred Qualifications: u2022 15 years of experience with municipal water or wastewater projects since obtaining Bachelors degree. u2022 Previous experience winning/managing. water/wastewater projects in the greater New England market (southeastern MA highly preferred). u2022 Strong client relationships with water/wastewater clients in the New England water market. u2022 Bachelors degree in an engineering discipline and/or Professional Engineer (P.E.) certification. u2022 Strong interpersonal, time management, organization, and listening skills. EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. Why CDM Smith?: Check out this video and find out why our team loves to work here ( Join Us CDM Smith u2013 where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where itu2019s a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. Job Site Location: Massachusetts - Boston Agency Disclaimer: All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. Amount of Travel Required: 20% Assignment Category: Fulltime-Regular Visa Sponsorship Available: No - We will not support sponsorship, i.e. H-1B or TN Visas for this position Background Check and Drug Testing Information: CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as u201cCDM Smithu201d) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. Pay Range Minimum: $131,248 Pay Range Maximum: $229,694 Additional Compensation: All bonuses at CDM Smith are discretionary and may or may not apply to this position. Work Location Options: Hybrid Work Options may be considered for successful candidate. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Created: 2025-11-01